Patient Access Ancillary

Priority Dispatch Corp.; Northern (KY); Hybrid; USD 23,000 - 35,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Job summary

Astera Health is seeking a Part-Time Ancillary Patient Access Representative to assist with patient registration, scheduling, and front-desk support in Wadena, MN. The role may require evenings, nights, weekends, holidays, and occasional travel to other Patient Access locations.

Eligible employees receive a comprehensive benefits package and paid time off. The ideal candidate will handle demographic and financial information, verify insurance details, schedule appointments, and provide

Qualifications

• Experience with patient registration and scheduling in healthcare settings.
• Strong data entry and documentation skills.
• Excellent communication and customer service abilities.
• Familiarity with medical terminology is preferred.

Responsibilities

• Greet patients and visitors in a caring, professional manner.
• Collect demographic and financial information and enter into the EHR.
• Schedule and manage provider schedules.
• Answer calls and route to appropriate departments.

Skills

Patient registration

Scheduling

Data entry

Phone etiquette

Customer service

Confidentiality

Medical terminology familiarity

Education

Post secondary education with emphasis on office practices

Job description

Job Details

Job Location: Wadena, MN 56482Position Type: Part TimeSalary Range: $17.02 - $25.52 HourlyJob Shift: AnyJob Category: Patient Access

Our team is hiring for a part-time, 48 hours per pay period, Ancillary Patient Access Representative position and primarily located in Wadena. This position schedule varies and can require evenings, nights, rotating weekends, rotating holidays and may also float to other Patient Access department locations to cover when needed. Astera Health offers a comprehensive benefits package including health, dental, vision, life and retirement. We also support work-life balance through benefits such as paid time off, and long-term disability and our employee wellness initiative.

Essential Duties

• Receives patients and visitors and ascertains their needs to assist them using a caring and professional manner.
• Secures demographic and financial information from patients or family, obtains necessary signatures and enters information into the electronic health record to complete the registration process.
• Schedules appointments and maintains provider schedules.
• Operates telephone console using a caring and professional manners to assist callers, answers questions and transfers calls to correct departments when appropriate.
• Ensures referrals are addressed and completed in a timely manner.
• Works department work queues as assigned. Determines if procedure/service needs or requires authorization.
• This position may require evenings, nights, rotating weekends, rotating holidays and different work schedules; and may also float to other Patient Access department locations to cover when needed.
• Duties, responsibilities, requirements and expectations of this job are subject to change as needed

Core Competencies

• Positive attitude
• Understanding of Medical terminology is preferred
• Ability to effectively operate standard office equipment and software
• Strong oral and written communication skills
• Demonstrates a high degree of commitment to customer service excellence
• Possess cross-cultural sensitivity
• Ability to work effectively with internal and external stakeholders, building strong relationships
• Ability to perform tasks both collaboratively and independently
• Demonstrates concern for patients of all ages, visitors, and co-workers.
• Maintains confidentiality of information and privacy compliance.

Physical Requirements

Sedentary Duty: exerting up to 10 pounds of force occasionally or a negligible amount of force frequently to lift, carry, push, pull or otherwise move objects including the human body (based on U.S. Department of Labor data). The following physical activities are required to perform this job:

• Occasionally (up to 33% of work time): Standing, walking, reaching, lifting.
• Frequently (34-66% of work time): Sitting, handling, talking, hearing, near acuity vision.

QualificationsEducation

Post secondary education with an emphasis on office practices; or combined years of relevant education and experience to perform the essential duties of this position.