Patient Financial Advocate

Baptist Health - Central Alabama; Montgomery (AL); On-site; USD 25,000 - 34,000; Full time

Job summary

Baptist Health - Central Alabama is seeking a Financial Information Counselor to verify patient insurance benefits and discuss treatment cost estimates. The role administers financial counseling, informs patients of their financial responsibilities, collects payments, and initiates financial assistance when needed.

The counselor will collaborate with clinical staff to secure prior authorizations, maintain authorization workflows, and help patients access alternative payment options while

Qualifications

• Strong interpersonal/public relations skills; able to work with diverse customers.
• Basic analytical problem solving.
• Basic math skills.
• Proficiency with PC applications (Word, Excel, PowerPoint).
• Excellent written and verbal communication.

Responsibilities

• Verify and discuss patient insurance benefits and treatment cost estimates.
• Complete financial counseling services for all patients.
• Advise patients of financial responsibility and collect payments.
• Initiate financial assistance applications and forms as needed.
• Coordinate with providers to secure prior authorizations and communicate approvals.
• Identify alternative payment sources and arrange payment schedules.
• Identify returning patients with accounts in bad debt and collect point of service payments.

Skills

Interpersonal skills

Analytical thinking

Math skills

PC proficiency

Communication skills

Education

High school diploma or equivalent

Associate's degree in healthcare or business

Job description

Baptist Health - Central Alabama is seeking a Financial Information Counselor to verify patient insurance benefits and discuss treatment cost estimates. The role administers financial counseling, informs patients of their financial responsibilities, collects payments, and initiates financial assistance when needed.

The counselor will collaborate with clinical staff to secure prior authorizations, maintain authorization workflows, and help patients access alternative payment options while