Patient Financial Advocate

Austin; Austin (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Austin practice seeks a Patient Financial Counselor to provide financial counseling to patients, addressing pre-certification tasks, co-pays, deductibles, and coinsurance associated with surgeries.

The role includes collecting outstanding balances, coordinating with the Billing Department, and helping patients explore payment options and implement plans in accordance with APC guidelines.

Qualifications

• High school diploma or GED required; associate degree or related field or equivalent experience preferred.
• 1+ year of healthcare experience with customer service skills.
• Knowledge of billing cycle and basic accounting concepts; familiarity with CPT/ICD coding is a plus.

Responsibilities

• Identify and assist patients having difficulty meeting their financial obligations.
• Verify insurance coverage, deductibles, copays, and authorization requirements related to procedures.
• Assist patients in exploring payment options and establishing payment plans.
• Document patient communications and payment arrangements in the account system.
• Process payments and prepare deposits as needed.
• Communicate clearly with patients in writing and verbally.

Skills

Customer service

Problem solving

Billing concepts

EMR systems

Medical terminology

Verbal communication

Written communication

Telephone etiquette

Education

High school diploma or GED

Associate degree or related field

Tools

EMR systems

Office software

Job description

Austin practice seeks a Patient Financial Counselor to provide financial counseling to patients, addressing pre-certification tasks, co-pays, deductibles, and coinsurance associated with surgeries.

The role includes collecting outstanding balances, coordinating with the Billing Department, and helping patients explore payment options and implement plans in accordance with APC guidelines.