Patient Financial Counselor: Explain Insurance & Collect

Universal Health Services; Fayetteville (AR); Hybrid; USD 38,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Generous paid time off

Monthly bonus for collections

Medical, dental, vision and Rx plans

401(k) with company match

Disability insurance

Tuition assistance

Job summary

Springwoods Behavioral Health, located in Fayetteville, Arkansas, is seeking a Financial Counselor to join its business office team. The role involves counseling patients on insurance benefits, collecting out-of-pocket costs upfront, and monitoring past-due accounts to identify delinquencies and appropriate dispositions.

The candidate will work in a behavioral health environment, supporting accurate recordkeeping, interacting with patients and staff, and contributing to a positive guest

Qualifications

• High School Diploma or GED is required.
• At least 2 years of collections experience is required.
• Experience in follow-up with insurance companies and verifications.
• Healthcare experience is preferred.
• Detail-oriented with ability to multitask in high-volume setting.
• Experience with EMR or computerized accounting systems is required.
• Positive attitude and a team player.

Responsibilities

• Explain insurance benefits and collect out-of-pocket costs upfront.
• Monitor and review past-due bills and follow-up documents.
• Identify delinquencies and recommend disposition.
• Promote a positive working environment and guest relations.

Skills

Typing & PC skills

Phone skills

Insurance knowledge

Communication

Fast-paced environment

Adaptability

Behavioral health

Third-party payors

Recordkeeping

Education

High School Diploma or GED

2+ years collections experience

Tools

EMR systems

Job description

Responsibilities

Full Time - Financial Counselor Needed!

The Financial Counselor is an important member of Springwoods Behavioral Health business office team. The Financial Counselor provides counseling to patients by explaining insurance benefits and collecting out of pocket costs up front. The Financial Counselor also monitors and reviews past due bills and follow up documents. We are looking for candidates who can identify problem delinquencies and recommend their appropriate disposition. We are looking for an employee who promotes a positive working environment and guest relations.

SKILLS, ABILITIES AND COMPETENCIES:

• Accurate typing and PC skills.
• Excellent telephone skills.
• Working knowledge of insurance terms, and reimbursement procedures, medical terminology, and hospital services.
• Ability to interact in a positive manner and to communicate well with patients, families, co-workers, supervisor and other hospital employees in person and over the telephone.
• Skill sets to work in a fast-paced environment with frequent interruptions.
• Ability to adapt to changes in how information is processed and should be processed.
• Ability to work in behavioral health environment and observe the standards of care needed for patients.
• Competency with working with third party payor, insurance companies, private pay accounts.
• Competency with detailed recordkeeping, including financial and confidential data.

Springwoods Behavioral Health, an 80-bed behavioral health facility located in Fayetteville, Arkansas, provides acute inpatient treatment for adolescent, adult, and specialty program for women. The hospital also offers outpatient treatment. Our six-acre campus is adjacent to a 123-acre Audubon Wildlife and Bird Sanctuary, which is held in perpetuity and cannot be developed from its natural state. This provides Springwoods with a peaceful setting for those embarked on the road to recovery.

Benefit Highlights

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Monthly bonuses for meeting collections goals
• Excellent Medical, Dental, Vision and Prescription Drug Plans
• 401(K) with company match and discounted stock plan
• Basic life and Supplemental Life Insurance
• Short- and Long-Term Disability
• Dependent Life Insurance
• Flexible Spending Account
• Student Loan Assistance
• Tuition Assistance
• SoFi Student Loan Refinancing Program
• Accident and Critical illness Insurance
• Company-wide Discount Program
• Pet Insurance
• Career development opportunities within UHS and its 300+ Subsidiaries!

Qualifications

Qualifications

• High School Diploma or GED REQUIRED.
• At least 2 years of collections experience REQUIRED.
• Previous experience in follow up with insurance companies, insurance verifications, and prior healthcare experience REQUIRED.
• A working knowledge of insurance terms, reimbursement procedures, medical terminology and hospital services strongly preferred.
• High attention to detail and ability to multitask in a high-volume setting is required.
• Skill working with computerized accounting or EMR systems REQUIRED.
• Positive attitude and a team player.

About Universal Health Services

One of the nation’s largest and most respected providers of hospital and healthcare services, Universal Health Services, Inc. (UHS) has built an impressive record of achievement and performance. During the year, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; and listed in Forbes ranking of America’s Largest Public Companies. Operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. States, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

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