Patient Financial Advocate

Duke Health; Durham (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

DUHS Commitment Bonus Program $5,000

Job summary

Duke Health's Patient Revenue Management Organization is hiring a Financial Care Counselor to support revenue cycle activities, including billing, authorizations, and patient financial counseling. The role involves analyzing coverage, handling authorizations, resolving claim denials, and guiding patients through payment options.

Candidates should have 2+ years in hospital billing or related field and strong communication skills.

Qualifications

• Two years experience in hospital service access, billing and collections, or an Associate's degree with one year of public experience, or a Bachelor's degree with one year of public experience.
• Knowledge of basic grammar and mathematical principles, with some postsecondary education preferred.

Responsibilities

• Analyze insurance coverage and benefits for service to ensure timely payment.
• Obtain authorizations based on insurance plan contracts and guidelines.
• Explain bills and provide assistance to visitors and patients.
• Resolve insurance claim rejections/denials and remedy expediently.
• Enter and update referrals and communicate with insurance carriers.

Skills

Communication skills

Analytical thinking

Customer service

Policy compliance

Education

High school diploma

Postsecondary education preferred

Job description

Duke Health's Patient Revenue Management Organization is hiring a Financial Care Counselor to support revenue cycle activities, including billing, authorizations, and patient financial counseling. The role involves analyzing coverage, handling authorizations, resolving claim denials, and guiding patients through payment options.

Candidates should have 2+ years in hospital billing or related field and strong communication skills.