Patient Financial Advocate

Northwestern Memorial Hospital; Chicago (IL); On-site; USD 27,000 - 37,000; Full time

Benefits offered by this job

Tuition Reimbursement

Student Loan Repayment

Professional Development

Wellbeing Fund

401(k) Matching

Health Coverage

Life Insurance

PTO & Holidays

Job summary

Northwestern Medicine is seeking a Financial Counselor in Chicago to support patient financial services and billing processes. The role emphasizes customer service, accuracy in financial interactions, and adherence to HIPAA regulations.

The position requires strong communication skills, attention to detail, and experience in a medical office or customer service setting. Benefits include tuition reimbursement and comprehensive coverage.

Qualifications

• High School Diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing (40 wpm).

Responsibilities

• Responds to questions and concerns.
• Provides exceptional customer service to consumers which establishes a positive first impression.
• Maintains patient confidentiality per HIPAA regulations.
• Identifies patients with potential insurance coverage issues and discusses payment options.
• Assists patients with financial assessment applications and determines eligibility.
• Communicates with unsecured patients about liabilities and sets up payment arrangements.

Skills

Customer service

Communication skills

Typing 40 wpm

Multi-tasking

Education

High School Diploma

Tools

Billing System

Job description

Northwestern Medicine is seeking a Financial Counselor in Chicago to support patient financial services and billing processes. The role emphasizes customer service, accuracy in financial interactions, and adherence to HIPAA regulations.

The position requires strong communication skills, attention to detail, and experience in a medical office or customer service setting. Benefits include tuition reimbursement and comprehensive coverage.