Compassionate Patient Financial Advocate

Nevada System of Higher Education; Evanston (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Premium pay for eligible employees

Tuition Reimbursement

Free Parking

Health Savings Account options

Retirement options with company match

Paid Time Off & Holidays

Wellness program savings plan

Community involvement opportunities

Job summary

Endeavor Health in Evanston, IL seeks a Financial Counselor to work with patients on payment plans, assist with financial assistance applications, and ensure accurate data collection for hospital billings. The role supports payer requirements and uses multiple hospital systems.

Responsibilities include negotiating co-pays, explaining policies, and researching cost estimates for services. The position emphasizes compassionate customer service in a fast-paced setting.

Qualifications

• Associate degree or equivalent required.
• Minimum 2 years’ experience in healthcare billing/collections.
• Strong written and verbal communication; customer-focused.

Responsibilities

• Communicate with patients and representatives to collect and review required data for payment on accounts.
• Review self-pay accounts to determine significant deductibles or payment applicability and provide estimates.
• Research and prepare written estimates for patients and physicians, using CPT/ ICD codes and service location.

Skills

Customer service

Communication skills

Multitasking

Detail oriented

Microsoft Word & Excel

Cash handling / payment collection

Education

Associates Degree or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

Endeavor Health in Evanston, IL seeks a Financial Counselor to work with patients on payment plans, assist with financial assistance applications, and ensure accurate data collection for hospital billings. The role supports payer requirements and uses multiple hospital systems.

Responsibilities include negotiating co-pays, explaining policies, and researching cost estimates for services. The position emphasizes compassionate customer service in a fast-paced setting.