Patient Finance Navigator

Northwestern Medicine; Chicago (IL); On-site; USD 48,000 - 60,000; Full time

Job summary

Northwestern Medicine seeks a Financial Counselor to support patients with financial assessments, insurance verifications, and payment arrangements. You will document patient interactions in the Billing System and collaborate with the care team to resolve accounts promptly.

Candidates should have 2–3 years of customer service or medical office experience, strong English communication, and the ability to multi-task in a fast-paced environment.

Qualifications

• High School Diploma or equivalent.
• 2-3 years customer service or medical office experience.
• Excellent interpersonal, verbal, and written communication skills.
• Proficiency in computer data-entry/typing.
• Ability to read, write, and communicate effectively in English.
• Basic Computer Skills.
• Ability to type 40 wpm.
• Ability to multi-task.
• Customer service oriented.
• Excellent organizational, time management, analytical, and problem solving skills.

Responsibilities

• Maintain patient confidentiality per HIPAA regulations.
• Provide exceptional customer service to patients and families.
• Respond to questions and concerns and escalate as needed.
• Document patient interactions in the Billing System.
• Assist with financial assessments and determine eligibility for programs.
• Coordinate with multiple departments to resolve accounts promptly.
• Explain payment options and financial assistance programs.

Skills

Customer service

Verbal and written communication

Interpersonal skills

Typing speed 40 wpm

Multitasking

Attention to detail

English proficiency

Education

Bachelor's Degree

Job description

Northwestern Medicine seeks a Financial Counselor to support patients with financial assessments, insurance verifications, and payment arrangements. You will document patient interactions in the Billing System and collaborate with the care team to resolve accounts promptly.

Candidates should have 2–3 years of customer service or medical office experience, strong English communication, and the ability to multi-task in a fast-paced environment.