Patient Financial Access Navigator

Med-Metrix; Hartford (CT); Presencial; USD 35.000 - 55.000; Jornada completa

Descripción de la vacante

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

You will interview patients at the bedside and in the Emergency Room, assess eligibility, collect required documents, submit and track applications, and maintain

Formación

• High school diploma or equivalent; healthcare-related degree preferred.
• 2–3 years in customer service.
• Spanish bilingual is a plus.
• Ability to work at various client sites.
• Reliable transportation for on-site attendance.
• Able to use internet and learn databases.
• Meet monthly productivity goals.
• Proficient in Microsoft Office.
• Strong communication and collaboration skills.
• Strong judgment and problem-solving abilities.
• High integrity with urgency and results orientation.
• Excellent written and verbal communication skills.

Responsabilidades

• Assist patients with applications for Medical Assistance (MA), hospital charity care, and SSI/SSDI.
• Interview patients at the bedside and in the Emergency Room to assess eligibility and gather information.
• Identify eligibility and collect required documentation.
• Submit and track applications with the local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.
• Use, protect and disclose patients’ protected health information (PHI) only in accordance with HIPAA standards.
• Understand and comply with Information Security and HIPAA policies and procedures at all times.
• Limit viewing of PHI to the absolute minimum as necessary to perform assigned duties.

Conocimientos

Interpersonal skills

Communication skills

Bilingual Spanish

Problem solving

Productivity goals

Educación

High school diploma or equivalent

Healthcare-related degree preferred

Herramientas

Microsoft Office Suite

Descripción del empleo

Med-Metrix is seeking a Patient Advocate to help uninsured and underinsured patients access financial assistance through state, hospital, and federal programs such as SSI/SSDI. The role involves completing applications, gathering documentation, and coordinating with government agencies to ensure patients receive the support they need.

You will interview patients at the bedside and in the Emergency Room, assess eligibility, collect required documents, submit and track applications, and maintain