Healthcare Access Advocate: Uninsured Patient Support

Med-Metrix; Palm Coast (FL); Vor Ort; USD 32.000 - 46.000; Vollzeit

Zusammenfassung

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state and federal programs. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive needed support.

The position requires on-site work at client sites, with a schedule of Monday–Friday, 8:30 AM–5:00 PM and one required Sunday per month.

Qualifikationen

• High school Diploma or equivalent is required, healthcare-related degree preferred.
• 2–3 years of experience in a customer service preferred.
• Bilingual in Spanish (spoken and written skills) a plus.
• Ability to work at various client sites as needed.
• Must possess reliable transportation to ensure consistent on-site attendance and punctuality.
• Ability to use the internet and learn databases.
• Ability to meet monthly productivity goals.
• Proficiency in Microsoft Office Suite.
• Strong interpersonal skills, ability to communicate well at all levels of the organization.
• Strong problem solving and investigative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analyses.
• High level of integrity and dependability with a strong sense of urgency and results oriented.
• Excellent written and verbal communication skills required.

Aufgaben

• Assist patients with applications for MA, hospital charity care, and SSI/SSDI.
• Interview patients at bedside and ER to assess eligibility and gather info.
• Identify eligibility and collect required documentation.
• Submit and track applications with local assistance offices.
• Provide support for Marketplace insurance when applicable.
• Maintain accurate records and meet productivity goals.
• Verify and update insurances.
• Other duties as assigned.
• Protect PHI per HIPAA standards.
• Follow Information Security and HIPAA policies at all times.
• Limit viewing PHI to the minimum necessary.

Kenntnisse

Customer service

Communication skills

Bilingual (Spanish)

Ausbildung

High school diploma

Healthcare-related degree preferred

Tools

Microsoft Office Suite

Databases access

Jobbeschreibung

Med-Metrix is seeking a Patient Advocate to assist uninsured and underinsured patients in obtaining financial assistance through state and federal programs. The role includes completing applications, gathering documents, and coordinating with government agencies to ensure patients receive needed support.

The position requires on-site work at client sites, with a schedule of Monday–Friday, 8:30 AM–5:00 PM and one required Sunday per month.