Financial Counselor |Gainesville, Florida | Full-Time | Days

UF Health; Ocala (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

UF Health in Ocala, FL is seeking a detail-focused billing specialist to support patient accounts through the full billing cycle. You will enter charges, apply coding rules, verify insurance, obtain authorizations, and help maximize collections while delivering compassionate financial counseling to patients.

In this role, you will resolve front-end edits and replies, collaborate with care teams and external partners, and may float to other UF Health practices to cover staffing needs.

Qualifications

• High school diploma or equivalent required.
• Two years of business, financial, or physician practice experience required, preferably in patient accounts, billing, or collections.
• Knowledge of CPT and diagnosis coding preferred.
• Experience with the EPIC system preferred.
• A four-year degree may substitute for two years of required financial or physician office experience.
• An associate degree or equivalent coursework may substitute for one year of required experience.

Responsibilities

• Enter charges and apply CPT/diagnosis coding rules.
• Maximize collections and verify insurance coverage.
• Obtain authorizations for services and review patient account detail.
• Provide financial counseling to patients and resolve front-end edits and information requests.
• Interact with internal and external customers; may float to other UFHP practices for staffing.

Skills

Communication skills

Organizational skills

Problem solving

Financial counseling

Multitasking

Prioritization

Teamwork

Education

High school diploma or equivalent

Associate degree or equivalent coursework

Four-year degree substitution for experience

Job description

Overview

To deliver excellent patient centered service by facilitating established financial processes that enable and expedite the billing and collection of professional services.

This includes: entering charges; applying coding/billing rules; maximizing collections; verifying insurance; obtaining authorizations for services; reviewing patient account detail; and financial counseling of patients.

Accountable for resolution of front-end edits, rejections, and information requests to achieve practice goals.

This position interacts directly with internal and external customers of the practice. May be required to float to other UFHP practices or flex time, as needed, for staffing.

Qualifications

Minimum Education and Experience Requirements

• High school diploma or equivalent required.
• Two years of business, financial, or physician practice experience required, preferably in patient accounts, billing, or collections.
• Knowledge of CPT and diagnosis coding preferred.
• Experience with the EPIC system preferred.
• A four-year degree may substitute for two years of required financial or physician office experience.
• An associate degree or equivalent coursework may substitute for one year of required experience.

Required Skills and Qualifications

• Strong communication, organization, and problem-solving skills.
• Ability to professionally collect payments and provide financial counseling to patients.
• Demonstrated ability to multitask, prioritize responsibilities, and resolve issues effectively.
• Ability to work collaboratively in a team environment while maintaining a high level of customer service.

Licensure/Certification/Registration

• None required.

Motor Vehicle Operator Designation

• None required.