Patient Finance Experience Specialist

United Surgical Partners International; Oklahoma City (OK); On-site; USD 36,000 - 48,000; Full time

Job summary

The Oklahoma Center for Orthopaedic Multi-Specialty Surgery in Oklahoma City is seeking a Patient Account Representative to act as a crucial liaison among patients, insurers, and the Business Office. You will verify benefits, discuss estimates, and help patients understand their financial responsibilities prior to services.

Responsibilities include educating patients on payment options, documenting communications in PAS, handling 40–50 outbound calls daily, and ensuring accurate account

Qualifications

• High school diploma or equivalent.
• Strong customer service and communication skills.
• Excellent organizational skills and attention to detail.

Responsibilities

• Contact patients and guarantors prior to scheduled procedures to discuss estimated co-pays, deductibles, and co-insurance amounts.
• Communicate financial responsibility information promptly once benefit verification and estimates are available.
• Educate patients on available payment options, including CareCredit and SurgiCARES.
• Document patient communications, payment arrangements, and transactions within the Patient Accounting System (PAS).
• Respond to patient billing inquiries with professionalism, accuracy, and excellent customer service.
• Maintain thorough documentation of insurance communications and account activity.
• Manage a high‑volume call environment, averaging 40-50 outbound calls per day.
• Review insurance benefits and maintain knowledge of managed care contracts and reimbursement processes.
• Scan and maintain required documentation including insurance verifications, allowable calculations, authorizations, and related records.
• Identify and communicate insurance carrier issues to department leadership.
• Protect patient confidentiality and comply with all applicable privacy regulations and organizational policies.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Job description

The Oklahoma Center for Orthopaedic Multi-Specialty Surgery in Oklahoma City is seeking a Patient Account Representative to act as a crucial liaison among patients, insurers, and the Business Office. You will verify benefits, discuss estimates, and help patients understand their financial responsibilities prior to services.

Responsibilities include educating patients on payment options, documenting communications in PAS, handling 40–50 outbound calls daily, and ensuring accurate account