Senior Patient & Family Concierge: Experience & Logistics Lead

UPMC; Pittsburgh (Allegheny County); On-site; USD 25,000 - 36,000; Full time

Job summary

UPMC Passavant seeks a Senior Patient and Family Concierge to support the 4 Pavilion Stepdown Unit. This administrative-focused role partners with clinical teams to streamline admissions, transports, charting, and patient flow while maintaining confidentiality and a welcoming environment for families.

Shifts include daylight, evening, weekends, and holidays; hours vary by unit. Responsibilities cover answering phones, coordinating tests and transfers, updating bedboards, and ensuring equipment

Responsibilities

• Handle department administrative tasks: answer phones, transfer calls, print reports, enter and communicate physician orders, distribute mail, and check crash carts.
• Coordinate patient tests, procedures, and transports; complete errands; order and maintain CyraCom equipment; assign Responder 5 and phones.
• Build and maintain patient charts, file papers, manage auto-print reports, and print chart copies upon request.
• Complete patient admissions, discharges, and transfers through the electronic health record.
• Update Bedboards and communicate changes; place work orders or contact Biotronics for equipment issues.
• Destination Coordinator: Greet and assist hospital guests; provide directions and information; use computers for patient information while respecting confidentiality.
• EVS Associate: Clean assigned areas and remove trash; make beds and ensure cleanliness; report issues to the supervisor.
• Transporter: Safely transport patients and equipment; deliver supplies and record transportation data; report activities to the manager.
• Supply & Equipment Management: Order and organize supplies; maintain inventory and check expiration dates; monitor and stock patient and supply areas.
• Patient Care Support: Respond to call lights and assist patients; round hourly and distribute care plans; perform audits and update bulletin boards; follow mandatory reporting procedures.

Job description

UPMC Passavant seeks a Senior Patient and Family Concierge to support the 4 Pavilion Stepdown Unit. This administrative-focused role partners with clinical teams to streamline admissions, transports, charting, and patient flow while maintaining confidentiality and a welcoming environment for families.

Shifts include daylight, evening, weekends, and holidays; hours vary by unit. Responsibilities cover answering phones, coordinating tests and transfers, updating bedboards, and ensuring equipment