Patient & Family Concierge – Hospital

Saint Francis Health System; Bixby (OK); On-site; USD 28,000 - 36,000; Full time

Job summary

Saint Francis Health System in Tulsa, OK seeks a Patient Family Representative to greet patients, families and visitors and coordinate communications across hospital staff. This on-site role supports smooth patient flow and requires excellent customer service and basic computer skills.

The position operates as per hospital hours (6:00am-3:30pm or 7:00am-7:00pm) and requires 1–2 years of related experience, a high school diploma or GED, and proficiency with Word, Excel and Outlook.

Qualifications

• High school diploma or GED is required.
• 1–2 years related experience preferred.
• Advanced computer skills including Word, Excel and Windows; proficient with Outlook.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Direct escorts of patients, families and visitors with volunteers.
• Act as information provider for patients, families and visitors.
• Coordinate communications between hospital staff, patients and their families.

Skills

Word

Excel

Outlook

Customer service

Interpersonal skills

Communication

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Windows

Job description

Saint Francis Health System in Tulsa, OK seeks a Patient Family Representative to greet patients, families and visitors and coordinate communications across hospital staff. This on-site role supports smooth patient flow and requires excellent customer service and basic computer skills.

The position operates as per hospital hours (6:00am-3:30pm or 7:00am-7:00pm) and requires 1–2 years of related experience, a high school diploma or GED, and proficiency with Word, Excel and Outlook.