Patient Family Representative I

Saint Francis Health System; Tulsa (OK); On-site; USD 18,000 - 23,000; Part time

Job summary

Saint Francis Health System is seeking a Patient Family Representative I at the Yale Campus in Tulsa, OK. The role supports greeting patients and families, coordinating hospital communications, and serving as an information resource while working with volunteers to escort patients and relatives.

The position requires a high school diploma or GED and 1–2 years of related experience, with strong computer skills including Word, Excel, Outlook, and Windows.

Qualifications

• High School Diploma or GED.
• 1-2 years related experience.
• Advanced computer skills including Word, Excel and Windows.
• Proficient with Outlook.
• Excellent interpersonal and customer service skills.

Responsibilities

• Greet patients, families and visitors arriving at the hospital.
• Coordinate communications between hospital staff, patients and their families.
• Direct escorts of patients and families by volunteers throughout the hospital.
• Serve as an information provider for patients, families and visitors.
• Collaborate with staff to ensure patient and family needs are met.

Skills

Customer service

Interpersonal skills

Microsoft Word

Microsoft Excel

Outlook

Windows

Education

High School Diploma or GED

Tools

Word

Excel

Outlook

Windows

Job description

Patient Family Representative I# Careers## Patient Family Representative IApply: Yale Campus - Hospital: Part time: Posted Yesterday: JR33300**Current Saint Francis Employees - Please click** **HERE** **to login and apply.**This position is ECB status – requires a minimum number of worked hours per month as needed by the department; limited benefit offerings.VariableVariable days/hours6:00am-3:30pm or 7:00am-7:00pmJob Summary: The Patient Family Representative is responsible for greeting patients, families and visitors arriving at the hospital and coordinating communications between hospital staff, patients and their families; serving as an information provider. Minimum Education: High School Diploma or GED. Licensure, Registration and/or Certification: None. Work Experience: 1 - 2 years related experience Knowledge, Skills and Abilities: Advanced computer skills, including Word, Excel and Windows. Proficient with the use of Outlook. Excellent interpersonal skills required. Ability to work with minimal supervision. Ability to demonstrate excellent customer service skills. Essential Functions and Responsibilities: Greet patients, families and visitors arriving at the hospital. Works closely with volunteers to ensure that the patient's, families and visitors needs are met. Directs the escorting of the patients, families and visitors by the volunteers throughout the hospital. Information provider for patients, families and visitors. Coordinate communications between hospital staff, patients and their families. Decision Making: Independent judgment in making minor decisions where alternatives are limited and standard policies/protocols have been established. Working Relationships: Works directly with patients and/or customers. Works with internal customers via telephone or face to face interaction. Works with external customers via telephone or face to face interaction. Works with other healthcare professionals and staff. Special Job Dimensions: None.Supplemental Information: This document generally describes the essential functions of the job and the physical demands required to perform the job. This compilation of essential functions and physical demands is not all inclusive nor does it prohibit the assignment of additional duties.Admitting - Yale CampusLocation:Tulsa, Oklahoma 74136**EOE Protected Veterans/Disability**