Patient-Facing Clinic Services Coordinator

Indiana University; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account with generousIU

Healthcare and dependent care FSA

Retirement plan

Tuition subsidy for IU courses

Paid holidays and paid time off

Job summary

Indiana University School of Dentistry in Indianapolis is seeking a Clinic Services Assistant to support daily clinic operations. The role involves patient check-in/check-out, billing tasks, appointment coordination, and frontline patient inquiries to ensure smooth care delivery.

This patient-facing position requires effective communication, professionalism, and the ability to work in a fast-paced clinical environment. The role is based in Indianapolis, with a starting pay of $17.00 per hour.

Qualifications

• High school diploma or equivalent required.
• 6 months of related experience required.
• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

Responsibilities

• Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete.
• Receives payments, confirms insurance eligibility, enters billing data, and resolves patient accounts.
• Coordinates scheduling of any patient appointments to allow for effective treatment and patient care.
• Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups.
• Serves as a resource for clinical protocols and payment/billing information for patients.
• Assists in emergency or problem situations.
• Serves as back-up for clinical office staff as needed.
• Maintains office supplies, and other administrative duties as needed.
• Assists in maintenance and organization of patient medical records.
• May reconcile and analyze reports for rebilling and finalizing daily logs.

Skills

Communication

Professionalism

Time management

Quality focus

Adaptability

Education

High school diploma

Job description

Indiana University School of Dentistry in Indianapolis is seeking a Clinic Services Assistant to support daily clinic operations. The role involves patient check-in/check-out, billing tasks, appointment coordination, and frontline patient inquiries to ensure smooth care delivery.

This patient-facing position requires effective communication, professionalism, and the ability to work in a fast-paced clinical environment. The role is based in Indianapolis, with a starting pay of $17.00 per hour.