Clinic Services Assistant

Indiana University; Indianapolis (IN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical and dental insurance

Health savings account with generousIU

Healthcare and dependent care FSA

Retirement plan

Tuition subsidy for IU courses

Paid holidays and paid time off

Job summary

Indiana University School of Dentistry in Indianapolis is seeking a Clinic Services Assistant to support daily clinic operations. The role involves patient check-in/check-out, billing tasks, appointment coordination, and frontline patient inquiries to ensure smooth care delivery.

This patient-facing position requires effective communication, professionalism, and the ability to work in a fast-paced clinical environment. The role is based in Indianapolis, with a starting pay of $17.00 per hour.

Qualifications

• High school diploma or equivalent required.
• 6 months of related experience required.
• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

Responsibilities

• Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete.
• Receives payments, confirms insurance eligibility, enters billing data, and resolves patient accounts.
• Coordinates scheduling of any patient appointments to allow for effective treatment and patient care.
• Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups.
• Serves as a resource for clinical protocols and payment/billing information for patients.
• Assists in emergency or problem situations.
• Serves as back-up for clinical office staff as needed.
• Maintains office supplies, and other administrative duties as needed.
• Assists in maintenance and organization of patient medical records.
• May reconcile and analyze reports for rebilling and finalizing daily logs.

Skills

Communication

Professionalism

Time management

Quality focus

Adaptability

Education

High school diploma

Job description

Department DENTISTRY-CLINICAL AFFAIRS (IN-DSCA-IUINA)Department Information The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

Job Summary The Clinic Services Assistant is a patient-facing position, requiring direct interaction with patients, providers, and staff to ensure smooth clinic operations. This includes managing patient flow and appointment coordination and other clinical responsibilities.

General Responsibilities

• Provides patient check-in and check-out, reviewing records to ensure patient insurance and demographics information is accurate and complete
• Receives payments, confirms insurance eligibility, enters billing data, and resolves patient accounts
• Coordinates scheduling of any patient appointments to allow for effective treatment and patient care
• Assists with all inquiries in the clinic office including walk-in patients, scheduling clinic appointments, and follow-ups
• Serves as a resource for clinical protocols and payment/billing information for patients
• Assists in emergency or problem situations
• Serves as back-up for clinical office staff as needed
• Maintains office supplies, and other administrative duties as needed
• Assists in maintenance and organization of patient medical records
• May reconcile and analyze reports for rebilling and finalizing daily logs.

Qualifications

Education

• RequiredHigh school diploma or equivalent (such as HSED or GED).

Work Experience

• Required6 months of related experience.

Skills

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU School of DentistryIndianapolis, Indiana

$17.00 per hour

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Job Classification Career Level: FoundationalFLSA: NonexemptJob Function: Health ServicesJob Family: Clinic Operations

Equal Employment Opportunity Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.