Dental Assistant (Clinic Coordinator)

Indiana University; Indianapolis (IN); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Healthcare and dental insurance

Tuition subsidy

Paid holidays

Employee assistance program

Job summary

Indiana University in Indianapolis, IN, seeks staff for the Graduate Operative Dentistry Clinic. The role supports patient scheduling, billing, and front-desk operations within a busy dental clinic.

Responsibilities include answering phones, handling patient inquiries, processing payments, applying insurance, and ensuring compliance with clinic policies. 1 year of medical office experience is preferred; radiology licensure is a plus.

Qualifications

• High school diploma or equivalent (GED/HSED) required.
• At least 1 year of medical office or related experience preferred.
• Indiana State Radiology License preferred.

Responsibilities

• Schedules patient appointments for effective treatment and care.
• Ensures adequate staff resources to handle patient load.
• Answers phones and provides office information.
• Ensures clinic compliance with policies and regulations.
• Manages triage, complaints, and queries from patients and students; escalates as needed.
• Processes billing and applies insurance benefits to patient accounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Flexibility

Reliability

Education

High school diploma or equivalent

Indiana State Radiology License (preferred)

Tools

None

Job description

COMPREHENSIVE CARE AND GENERAL (IN-DSCC-IUINA)

The Indiana University (IU) School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

This position will be supporting the Graduate Operative Dentistry Clinic at IU School of Dentistry.

General Responsibilities

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

• 1 year of medical office or related experience.

LICENSES AND CERTIFICATES

Preferred

• Indiana State Radiology License.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

LOCATION

Indiana School of Dentistry
Indianapolis, IN. 46202

Salary

$19 - $21 per hour based on experience and internal equity

Benefits

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level

Intermediate

FLSA

Nonexempt

Job Function

Health Services

Job Family

Clinic Operations

Click here to learn more about Indiana University's Job Framework.

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.

If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.

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