Dental Clinic Casher (Clinic Coordinator)

Indiana University; Indianapolis (IN); On-site; USD 48,216,000 - 55,104,000; Full time

Benefits offered by this job

Medical & Dental Insurance

HSA (Health Savings Account)

Tuition Subsidy

Paid Holidays

PTO

Job summary

Indiana University School of Dentistry in Indianapolis seeks a Clinic Coordinator - Intermediate to support patient scheduling, billing, and front desk operations. The role requires strong communication, accuracy, and the ability to work in a fast-paced clinic environment.

This in-person position offers regular hours, engagement in patient care processes, insurance coding, and daily deposits reconciliation with IU benefits including health, retirement, and education subsidies.

Qualifications

• High school diploma or equivalent required.
• 1 year of medical office or related experience required.
• Proficient communication skills and professionalism are essential.
• Strong time management and priority setting abilities.
• Commitment to quality and ability to work in a fast-paced environment.

Responsibilities

• Schedules patient appointments to support effective treatment and care.
• Ensures adequate staff resources to handle patient load.
• Answers phones and provides clinic information.
• Ensures compliance with policies and regulations in clinics.
• Manages triage, complaints, and queries from patients and students; escalates as needed.
• Processes payments, codes patient accounts, and handles billing inquiries.
• Applies insurance benefits and authorizations to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

Skills

Proficient communication

Professionalism

Time management

Quality focus

Flexibility

Dependability

Education

High school diploma or equivalent

Job description

DENTISTRY-FINANCIAL AFFAIRS (IN-DSFA-IUINA)

The Indiana University School of Dentistry has been advancing oral health in the state and beyond since 1879, when it was founded as the Indiana Dental College. Over the past 140 years, we've become a national leader in preparing oral health professionals, conducting innovative research that has an impact on patients and the profession, and providing patient-centered care.

• Schedules patient appointments to allow for effective treatment and patient care.
• Ensures proper staff resources are available to accommodate patient load.
• Answers phones and provides office information.
• Ensures compliance with appropriate policies, procedures and regulations in clinics.
• Manages triage, complaints, and queries from patients and students and escalates issues when needed.
• Accepts payments, enters coding on patient accounts, processes billing, and assists with billing inquiries and discrepancies.
• Applies insurance benefits and authorizations appropriately to patient accounts to determine patient due amounts.
• Reconciles daily deposits and conducts closing procedures.
• Places prescription orders.
• Assists in clinic with other tasks as needed.

This position is posted at the Clinic Coordinator - Intermediate career level but may be filled at the Clinic Services Assistant - Foundational career level depending on the candidate's qualifications. Although they will be similar, the duties and responsibilities may differ if filled at the lower rank. Please see the qualifications for each level listed below.

Intermediate Requirements:

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• High school diploma or equivalent (such as HSED or GED).

WORK EXPERIENCE

Required

• 1 year of medical office or related experience.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrates time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.
• Highly thorough and dependable.

Foundational Requirements:

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION

Required

• 6 months of related experience.

Skills

Required

• Proficient communication skills.
• Maintains a high degree of professionalism.
• Demonstrated time management and priority setting skills.
• Demonstrates a high commitment to quality.
• Possesses flexibility to work in a fast paced, dynamic environment.

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

IU School of Dentistry

Indianapolis, Indiana

This is an in-person position

$17 - $18.50 per hour based on experience

Monday - Friday

8 a.m-5 p.m.

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure.

Career Level: Intermediate

FLSA: Nonexempt

Job Function: Health Services

Job Family: Clinic Operations

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information.

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online. You may also request a physical copy by emailing IU Public Safety at [e-mail] or by visiting IUPD.