Patient Experience Welcome Coordinator

CVS Health; Canton (OH); On-site; USD 48,712,000 - 81,660,000; Full time

Job summary

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver high-touch assistance to patients and guests. You will perform administrative tasks, manage appointments, and handle calls to support efficient center operations.

The role requires multilingual abilities, basic computer skills, and US work authorization. This full-time position may involve occasional travel to other centers in the region and a focus on delivering a seamless patient experience.

Qualifications

• Strong computer skills and basic knowledge of Google Suite.
• Professional phone etiquette.
• Fluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary).
• US work authorization.

Responsibilities

• Welcoming patients and guests
• Conducting visit check-in and assisting patients with required forms
• Collecting co-pays
• Updating patient information and making changes in electronic medical record platform
• Scheduling/rescheduling appointments within electronic medical records platform
• Managing phone lines by answering, taking messages, and conducting outbound calls as instructed
• Managing faxes in the electronic fax platform
• Maintaining the cleanliness of the Welcome and Community Room areas
• May be required to float to other centers in the region on an infrequent basis
• Other duties as assigned

Skills

Strong computer skills

Professional phone etiquette

Fluency in multiple languages

US work authorization

Education

Some college

Tools

Google Suite

Job description

Oak Street Health is seeking a Welcome Coordinator to create an inclusive environment and deliver high-touch assistance to patients and guests. You will perform administrative tasks, manage appointments, and handle calls to support efficient center operations.

The role requires multilingual abilities, basic computer skills, and US work authorization. This full-time position may involve occasional travel to other centers in the region and a focus on delivering a seamless patient experience.