Patient Experience & Volunteer Services Leader

OneOncology, LLC; Baton Rouge (LA); On-site; USD 60,000 - 85,000; Full time

Job summary

Mary Bird Perkins Cancer Center is seeking a Manager of Guest & Volunteer Services to lead the patient and visitor experience across the network. The role oversees front-line guest services operations, including attendants and receptionists, and manages a robust, system-wide volunteer program to ensure exemplary service.

The position focuses on guest services management, volunteer program leadership, and patient experience, collaborating with hospital partners to continuously improve care and

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Human Services, or a related field (required).
• Minimum of 3-5 years of experience in guest services, volunteer management, or related healthcare leadership role.

Responsibilities

• Guest Services Management
• Volunteer Program Leadership
• Patient Experience and Service Excellence
• Other Duties As Assigned

Education

Bachelor's degree in Healthcare Administration, Hospitality Management, Human Services, or a related field

Job description

Mary Bird Perkins Cancer Center is seeking a Manager of Guest & Volunteer Services to lead the patient and visitor experience across the network. The role oversees front-line guest services operations, including attendants and receptionists, and manages a robust, system-wide volunteer program to ensure exemplary service.

The position focuses on guest services management, volunteer program leadership, and patient experience, collaborating with hospital partners to continuously improve care and