Guest & Volunteer Services Manager

Mary Bird Perkins Cancer Center; Baton Rouge (LA); In loco; USD 65.000 - 85.000; Tempo pieno

Descrizione del lavoro

Mary Bird Perkins Cancer Center in Louisiana is seeking a Manager of Guest & Volunteer Services to lead patient and visitor experiences across the network. You will oversee front-line guest services staff, attendants, receptionists, and the mail room, while growing a system-wide volunteer program and advocating for compassionate care.

The role focuses on service excellence, staff development, and collaboration with clinical teams to ensure every guest and patient is welcomed with professionalism

Competenze

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Human Services, or related field.
• 3–5 years of guest services, volunteer management, or healthcare leadership experience.

Mansioni

• Oversee guest services operations across sites.
• Lead the volunteer program and recruit/train volunteers.
• Enhance patient experience through service excellence.
• Collaborate with hospital partners and staff.

Conoscenze

Guest services leadership

Volunteer program management

Patient experience improvement

Formazione

Bachelor’s degree in Healthcare Administration, Hospitality Management, Human Services, or related field

Descrizione del lavoro

Mary Bird Perkins Cancer Center is Louisiana’s leading cancer care organization, caring for more patients each year than any other facility in the region. And with strategic hospital and physician partnerships, we are delivering on our mission to improve survivorship and lessen the burden of cancer.

Mary Bird Perkins and its partners work together to provide state-of-the-art treatments and unparalleled collaborative, comprehensive cancer services. This culture of innovation helps attract the best cancer minds in the country, from expert physicians and highly specialized scientists to forward-thinking leaders in supportive care and other disciplines.

Together, with our hospital and physician partners, we are one-hundred percent focused on cancer care.

Why Join Us?

We are looking for talented and highly-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

Scope of Position:

The Manager of Guest & Volunteer Services is responsible for leading and enhancing the patient and visitor experience across the Mary Bird Perkins Cancer Center network. This role oversees all front-line guest services operations, including attendants, receptionists, and mail room staff, while also managing and growing a robust, system-wide volunteer program. The Manager serves as a key advocate for compassionate care, ensuring every guest, patient, and family member receives exemplary service during their visit.

Essential Functions

• Guest Services Management
• Volunteer Program Leadership
• Patient Experience and Service Excellence
• Other Duties As Assigned

Qualifications

• Bachelor’s degree in Healthcare Administration, Hospitality Management, Human Services, or a related field (required).
• Minimum of 3-5 years of experience in guest services, volunteer management, or related healthcare leadership role.