Patient Experience & Treatment Coordinator

Paradigm Oral Surgery; Pleasanton (CA); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Paid time off

401k with match

HSA with HDHP

Medical, dental, vision

Life insurance

Disability insurance

Employee assistance program

BLS/CPR certification

Career path advancement

Discount marketplace

Job summary

Paradigm Oral Health in Pleasanton, CA is seeking a Treatment Coordinator to bridge clinical expertise with an outstanding patient experience. You will explain treatment options, guide patients through financial options, and ensure every interaction is professional, compassionate, and accurate.

You’ll work closely with the clinical team to optimize scheduling, insurance verification, and timely communication about procedures and costs.

Qualifications

• Friendly, inviting, and professional personality.
• Ability to explain treatment options clearly.
• Knowledge of dental terminology.

Responsibilities

• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritizes work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

Professional presence

Typing and filing

Organizational skills

Leadership skills

Cross-functional teamwork

Education

Highschool diploma or equivalent

Job description

Paradigm Oral Health in Pleasanton, CA is seeking a Treatment Coordinator to bridge clinical expertise with an outstanding patient experience. You will explain treatment options, guide patients through financial options, and ensure every interaction is professional, compassionate, and accurate.

You’ll work closely with the clinical team to optimize scheduling, insurance verification, and timely communication about procedures and costs.