Dental Treatment Coordinator - Patient Experience & Plans

Paradigm Oral Surgery; West Des Moines (IA); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential

Annual merit reviews

Paid Time Off

401k Plan w/Company Match

Health Savings Account

Medical, Dental and Vision Coverage

Life Insurance

Short & Long-Term Disability

Employee Assistance Program

BLS/CPR Certification

Career Path Advancement

National Discount and Rewards Market

Job summary

Paradigm Oral Health in West Des Moines, IA, is seeking a Treatment Coordinator to bridge clinical expertise with an exceptional patient experience. You will guide patients through treatment plans, discuss financial options, and ensure every interaction is handled with professionalism and care.

We value a high school diploma, at least one year of customer service experience, and a friendly, organized presence.

Qualifications

• Understanding of dental terminology.
• Friendly, inviting, and professional personality and presence.
• Basic office skills such as typing and filing.
• Good organizational skills.
• Leadership and problem-solving skills.
• Ability to work cross functionally with other team members.

Responsibilities

• Updates and maintains patient insurance information.
• Maintains doctor schedule to ensure efficient use of the doctor’s time.
• Partners with clinical team to ensure excellent patient experience.
• Adheres to deadlines and prioritize work against the patient schedule.
• Collects payments from patients in an effective and professional manner.
• Understands doctor treatment recommendations and develops treatment plans from diagnosis.
• Effectively communicates treatment options and associated costs to the patient.
• Maintains confidentiality of all information in accordance with HIPAA.
• Performs other related duties as assigned.

Skills

Dental terminology

People skills

Typing

Organizational skills

Leadership

Problem solving

Cross-functional collaboration

Education

High school diploma or equivalent

Job description

Paradigm Oral Health in West Des Moines, IA, is seeking a Treatment Coordinator to bridge clinical expertise with an exceptional patient experience. You will guide patients through treatment plans, discuss financial options, and ensure every interaction is handled with professionalism and care.

We value a high school diploma, at least one year of customer service experience, and a friendly, organized presence.