Patient Experience System Manager (Remote; Quarterly Onsite)

HSHS Medical Group; Springfield (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

PTO and leave benefits

Retirement benefits

Education Assistance

Adoption Assistance

Wellness program

Life insurance

Disability coverage

Job summary

HSHS Medical Group in Springfield, IL seeks a leader in Operations to advance patient experience and clinical quality. The role offers a hybrid schedule: 40 hours weekly, with on-site work required only quarterly, at the System Services Center.

Ideal candidates hold a Bachelor's in Healthcare Management (Master’s preferred) and bring 3 years of clinical leadership plus 2 years in patient experience, with licensure where applicable. Competitive pay and benefits apply.

Qualifications

• Bachelor’s degree in Healthcare Management, Healthcare Administration or related field is required.
• Master’s degree in Healthcare Management or related field is preferred.
• 3 years of clinical/healthcare experience is required.
• 3 years of progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.
• Licensed in the state of practice if appropriate to the primary discipline.

Skills

Leadership

Healthcare experience

Patient experience

Education

Bachelor’s degree in Healthcare Management

Master’s degree preferred

Job description

HSHS Medical Group in Springfield, IL seeks a leader in Operations to advance patient experience and clinical quality. The role offers a hybrid schedule: 40 hours weekly, with on-site work required only quarterly, at the System Services Center.

Ideal candidates hold a Bachelor's in Healthcare Management (Master’s preferred) and bring 3 years of clinical leadership plus 2 years in patient experience, with licensure where applicable. Competitive pay and benefits apply.