Hybrid Patient Experience Systems Leader

COR Hospital Sisters Health System; Town of Springfield (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Retirement benefits

Education Assistance

Adoption Assistance

Wellness program

Life insurance

Disability insurance

Flexible spending accounts

Job summary

Hospital Sisters Health System is seeking a System Manager-Patient Experience to oversee and enhance the patient experience across ministries. The role focuses on analyzing feedback, improving satisfaction scores, and standardizing service interactions.

The position reports to Operations and involves collaboration with clinical and non-clinical teams to deploy education programs for patient-facing colleagues.

Qualifications

• Bachelor's degree in healthcare management or related field required.
• Master's degree in healthcare management or related field preferred.
• 3 years of clinical/healthcare experience required.
• 3 years of progressively more responsible leadership experience required.
• 2 years of experience in patient experience required.
• Licensure/registration as appropriate to primary discipline.

Responsibilities

• Analyze patient satisfaction metrics (e.g., HCAHPS) and drive improvements.
• Standardize care interaction practices across the system.
• Develop and deploy education and orientation programs for patient-facing colleagues.
• Coach staff on service standards to improve patient experience.
• Collaborate with leadership and clinical/non-clinical teams to improve patient outcomes.

Skills

Leadership

Patient experience

Strategic thinking

Education

Bachelor's degree in Healthcare Management or related field

Master's degree in Healthcare Management or related field

Job description

Hospital Sisters Health System is seeking a System Manager-Patient Experience to oversee and enhance the patient experience across ministries. The role focuses on analyzing feedback, improving satisfaction scores, and standardizing service interactions.

The position reports to Operations and involves collaboration with clinical and non-clinical teams to deploy education programs for patient-facing colleagues.