System Manager-Patient Experience

HSHS Medical Group; Springfield (IL); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

PTO and leave benefits

Retirement benefits

Education Assistance

Adoption Assistance

Wellness program

Life insurance

Disability coverage

Job summary

HSHS Medical Group in Springfield, IL seeks a leader in Operations to advance patient experience and clinical quality. The role offers a hybrid schedule: 40 hours weekly, with on-site work required only quarterly, at the System Services Center.

Ideal candidates hold a Bachelor's in Healthcare Management (Master’s preferred) and bring 3 years of clinical leadership plus 2 years in patient experience, with licensure where applicable. Competitive pay and benefits apply.

Qualifications

• Bachelor’s degree in Healthcare Management, Healthcare Administration or related field is required.
• Master’s degree in Healthcare Management or related field is preferred.
• 3 years of clinical/healthcare experience is required.
• 3 years of progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.
• Licensed in the state of practice if appropriate to the primary discipline.

Skills

Leadership

Healthcare experience

Patient experience

Education

Bachelor’s degree in Healthcare Management

Master’s degree preferred

Job description

Pay Range

$43.66 - $65.49

A successful candidate’s actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Position Specifics

• Department: Operations
• Core Function: Leadership
• Schedule: Full Time, Daily work from home, on-site once a quarter
• Facility: System Services Center
• Location: Springfield, IL
• Compensation that aligns with your experience

Education Qualifications

• Bachelor’s degree in Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, medical technology, public health) is required.
• Master’s degree in an Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, public health, etc.) is preferred.

Experience Qualifications

• 3 years of clinical/healthcare experience is required.
• 3 years progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.

Certifications, Licenses and Registrations

• Licensed in the state of practice if appropriate to the primary discipline.

Scheduled Weekly Hours:

40

Throughout communities in Illinois and Wisconsin, 13 hospitals, numerous community-based health centers and clinics, our 13,000+ colleagues have built a culture based on our solid core values of respect, care, competence, and joy. These are the ideals we believe in, work by, and live each day.

Built upon more than 145 years of service to the communities we serve, we now look to the future and our place in it as a healthcare system that strives to continually improve processes, procedures, and outcomes with the latest and most advanced technologies and treatments.

Regardless of how far our passion for excellence carries us, our focus will always remain on the most important person in our entire organization: The patient.

Benefits

HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health. Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.

• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits

HSHS and affiliates is an Equal Opportunity Employer (EOE).

HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants.

Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications, and responses to application questions.

These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS.

Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail]