System Manager-Patient Experience

COR Hospital Sisters Health System; Town of Springfield (WI); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Paid Time Off

Retirement benefits

Education Assistance

Adoption Assistance

Wellness program

Life insurance

Disability insurance

Flexible spending accounts

Job summary

Hospital Sisters Health System is seeking a System Manager-Patient Experience to oversee and enhance the patient experience across ministries. The role focuses on analyzing feedback, improving satisfaction scores, and standardizing service interactions.

The position reports to Operations and involves collaboration with clinical and non-clinical teams to deploy education programs for patient-facing colleagues.

Qualifications

• Bachelor's degree in healthcare management or related field required.
• Master's degree in healthcare management or related field preferred.
• 3 years of clinical/healthcare experience required.
• 3 years of progressively more responsible leadership experience required.
• 2 years of experience in patient experience required.
• Licensure/registration as appropriate to primary discipline.

Responsibilities

• Analyze patient satisfaction metrics (e.g., HCAHPS) and drive improvements.
• Standardize care interaction practices across the system.
• Develop and deploy education and orientation programs for patient-facing colleagues.
• Coach staff on service standards to improve patient experience.
• Collaborate with leadership and clinical/non-clinical teams to improve patient outcomes.

Skills

Leadership

Patient experience

Strategic thinking

Education

Bachelor's degree in Healthcare Management or related field

Master's degree in Healthcare Management or related field

Job description

Pay Range: $43.66 - $65.49 A successful candidate's actual pay rate will be based on several factors including relevant experience, skills, training, certifications and education.

Hospital Sisters Health System (HSHS) is seeking a System Manager-Patient Experience to join our team. Manages and improves the overall patient experience across all HSHS ministries. Strategically implements best practices, and coordinates initiatives to ensure that patients receive high-quality, compassionate care. Collaborates with market or ministry leadership, as well as clinical and non-clinical teams, analyzing patient feedback, and measuring performance metrics to drive continuous improvement in patient satisfaction and care outcomes. Key duties include analyzing satisfaction metrics (like HCAHPS scores), standardization of practices related to care interactions, development and deployment of education and orientation programs for patient facing colleagues, and coaching staff on service standards.

Imagine an organization where you’re empowered to care for all who need assistance, regardless of means. To provide quality, patient-centered, holistic care—and build caring relationships. To master innovations that make a profound difference within our halls, throughout our communities, and into the future. All of these aspirations are within your reach at Hospital Sisters Health System, a multi-institutional health care system serving communities throughout Illinois and Wisconsin.

Position Specifics

• Department: Operations
• Core Function: Leadership
• Schedule: Full Time, Daily work from home, on-site once a quarter
• Facility: System Services Center
• Location: Springfield, IL
• Compensation that aligns with your experience
• Education Qualifications: Bachelor's degree in Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, medical technology, public health) is required.
• Master's degree in an Healthcare Management, Healthcare Administration or Healthcare related field (i.e. nursing, public health, etc.) is preferred.
• Experience Qualifications 3 years of clinical/healthcare experience is required.
• 3 years progressively more responsible leadership experience is required.
• 2 years of experience in patient experience is required.
• Certifications, Licenses and Registrations Licensed in the state of practice if appropriate to the primary discipline.
• Job Description Scheduled Weekly Hours: 40

Benefits

• HSHS provides a benefits package designed to support the overall well-being of our colleagues including their physical, emotional, financial, spiritual, and work health.
• Colleagues budgeted to work at least 32 hours per pay period are eligible for HSHS benefits.
• Comprehensive and affordable health coverage includes medical, prescription, dental and vision coverage for full-time and part-time colleagues.
• Paid Time Off (PTO) combines vacation, sick, and personal days into one balance to allow you the flexibility to use your time off as you need.
• Retirement benefits including HSHS contributions.
• Education Assistance benefits include up to $5,250 of educational assistance each calendar year and tuition discounts to select colleges with no waiting period.
• Adoption Assistance provides financial support up to $7,500 for colleagues growing their families through adoption to reimburse application and legal fees, transportation, and more!
• Other benefits include: Wellness program with incentives, employer-paid life insurance and short-term and long-term disability coverage, flexible spending accounts, employee assistance program, ID theft coverage, colleague rewards and recognition program, discount program, and more!

Benefits HSHS and affiliates is an Equal Opportunity Employer (EOE). HSHS is proud to be an equal opportunity workplace dedicated to pursuing and hiring a diverse workforce.

Notice Regarding Potential Use of Artificial Intelligence in the Hiring Process

Hospital Sisters may use automated tools, including artificial intelligence or machine-learning technologies, to assist with certain administrative aspects of the recruitment process. These tools may help our recruiting team organize applications, search for resumes, identify qualifications reflected in application materials, and facilitate communications or scheduling with applicants. Information used by these tools may include materials you provide during the application process, such as your resume, work history, education, qualifications and responses to application questions. These tools are used only to support our recruiting process. Hiring decisions are made by HSHS personnel, and automated tools do not make employment decisions on behalf of HSHS. Applicants who have questions about this notice or who require a reasonable accommodation or alternative evaluation method may contact HSHS Human Resources at [e-mail].

HSHS requires COVID-19 vaccines or an approved medical or religious exemption for all colleagues. This does not apply to positions that are classified as 100% remote.