Patient Experience Support Technician

Corewell Health; Royal Oak (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health's Royal Oak Hospital is seeking a Support Services Technician to assist patients and care teams across Environmental Services, Nutrition Services, Patient Transport, Reception, and Supply Chain.

On a unit per shift, you will handle meal delivery, room cleaning, non-clinical concierge requests, and contribute to a safe, welcoming environment while communicating effectively.

Qualifications

• High School Diploma or equivalent (Required)
• 6 months of relevant experience (Required)
• 1 year of relevant experience in customer service (Preferred)

Responsibilities

• Works as a team member to contribute to Corewell Health's overall success.
• Communicates effectively with hospital staff, visitors, and patients to ensure excellent customer service and care.
• Performs special projects as assigned with direction.
• Provides training to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports issues to upline.
• Coordinates and inspects employee work assignments and performs quality assurance inspections.
• Ensures services comply with state/federal regulations and organizational policy.
• Supports operations across campus locations.

Education

High School Diploma or equivalent

Job description

Corewell Health's Royal Oak Hospital is seeking a Support Services Technician to assist patients and care teams across Environmental Services, Nutrition Services, Patient Transport, Reception, and Supply Chain.

On a unit per shift, you will handle meal delivery, room cleaning, non-clinical concierge requests, and contribute to a safe, welcoming environment while communicating effectively.