Senior Patient Experience & Support Technician

spectrumhealth; Royal Oak (MI); On-site; USD 21,000 - 26,000; Part time

Job summary

Corewell Health is seeking a part-time Support Services Technician in Royal Oak, MI. You will support patient care teams on a single unit, handling meals, cleaning, and non-clinical transport to improve the patient experience.

You will work 20 hours per week, 7:00 a.m. to 3:30 p.m., across environmental, nutrition, transport, reception, and supply chain duties. Strong teamwork and communication are required.

Qualifications

• Strong communication, adaptability, and teamwork are essential.
• Experience in customer service or a care-team environment is preferred.

Responsibilities

• Assist patients and care teams across Environmental, Nutrition, Transport, Reception, and Supply Chain services.
• Order and deliver meals, perform daily room cleaning, and provide one-way transport to discharge or lobby.
• Respond to non-clinical requests via concierge technology to enhance patient experience.
• Provide training to new and existing Support Services staff and assist with supervision in absence of uplines.
• Ensure services comply with regulations and navigate between campus locations as needed.

Skills

Communication

Teamwork

Adaptability

Education

High School Diploma or equivalent

Job description

Corewell Health is seeking a part-time Support Services Technician in Royal Oak, MI. You will support patient care teams on a single unit, handling meals, cleaning, and non-clinical transport to improve the patient experience.

You will work 20 hours per week, 7:00 a.m. to 3:30 p.m., across environmental, nutrition, transport, reception, and supply chain duties. Strong teamwork and communication are required.