Hospitality Technician

Corewell Health; Royal Oak (MD); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Comprehensive benefits

On-demand pay

Discounts directory

Identity protection

Retirement options

Job summary

Corewell Health's Royal Oak Hospital is seeking a Support Services Technician to assist patients and care teams across Environmental Services, Nutrition Services, Patient Transport, Reception, and Supply Chain.

On a unit per shift, you will handle meal delivery, room cleaning, non-clinical concierge requests, and contribute to a safe, welcoming environment while communicating effectively.

Qualifications

• High School Diploma or equivalent (Required)
• 6 months of relevant experience (Required)
• 1 year of relevant experience in customer service (Preferred)

Responsibilities

• Works as a team member to contribute to Corewell Health's overall success.
• Communicates effectively with hospital staff, visitors, and patients to ensure excellent customer service and care.
• Performs special projects as assigned with direction.
• Provides training to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports issues to upline.
• Coordinates and inspects employee work assignments and performs quality assurance inspections.
• Ensures services comply with state/federal regulations and organizational policy.
• Supports operations across campus locations.

Education

High School Diploma or equivalent

Job description

Job Summary

As a Support Services Technician with Corewell Health, you will make a meaningful impact by assisting patients and care teams across areas such as Environmental Services, Nutrition Services, Patient Transport, Reception, and Supply Chain. You will remain on one unit per shift, supporting about 12–15 patients each day by ordering and delivering meals, completing daily room cleaning, providing one‑way transport to the discharge lounge or lobby, and responding to non‑clinical requests through concierge technology. Strong communication, adaptability, and teamwork are essential as you help create a seamless and positive patient experience.

Essential Functions

• Work as a team member helping others to contribute to the overall success of Corewell Health. Refer to the job profile of the duties being performed.
• Communicates effectively with all hospital staff, visitors, patients/residents to ensure the highest level of customer service and care for our patients/residents, including greeting and assisting in hospital navigation. This position is part of the patient care team and will create a positive impact on the patient's experience by providing a safe, clean, and visually appealing environment.
• Completes special projects as assigned, with specific direction.
• Provides training and ongoing instruction to new and existing Support Services staff.
• Acts as team lead during uplines absence and reports work-related issues to upline.
• Assigns, coordinates, inspects employee work assignments, and completes quality assurance inspections.
• Ensure that services are provided in accordance with state and federal regulations, accreditation and compliance requirements, and organizational policy.
• Navigate between campus locations to support needed operations

Qualifications

Required

• High School Diploma or equivalent
• 6 months of relevant experience Included job profile tasks and/or other related experience

Preferred

• one year of relevant experience Customer service and/or other related experience

Certifications

• CRT-Basic Life Support (BLS) - AHA American Heart Association Patient Transport 90 Days Or
• CRT-Basic Life Support (BLS) - ARC American Red Cross Patient Transport 90 Days
• CRT-Health Care Environmental Services Technician (CHEST) - AHE Association for the Healthcare Environment Environmental Services 1 Year
• CRT-ServSafe Manager - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Allergen - NRA National Restaurant Association Nutrition Services 90 Days
• CRT-ServSafe Handler - NRA National Restaurant Association Nutrition Services 90 Days

About Corewell Health

As a team member at Corewell Health, you will play an essential role in delivering personalized health care to our patients, members and our communities. We are committed to cultivating and investing in YOU. Our top-notch teams are comprised of collaborators, leaders and innovators that continue to build on one shared mission statement - to improve health, instill humanity and inspire hope. Join a nationally recognized health system with an ambitious vision of continued advancement and excellence.

How Corewell Health cares for you

• Comprehensive benefits package to meet your financial, health, and work/life balance goals. Learn more here.
• On-demand pay program powered by Payactiv
• Discounts directory with deals on the things that matter to you, like restaurants, phone plans, spas, and more!
• Optional identity theft protection, home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings
• Eligibility for benefits is determined by employment type and status

Primary Location

SITE - Royal Oak Hospital - 3601 W 13 Mile Rd - Royal Oak

Department Name

Environmental Services - Royal Oak Hosp

Employment Type

Part time

Shift

Evening (United States of America)

Weekly Scheduled Hours

20

Hours of Work

3:00 p.m. to 8:00 p.m.

Days Worked

Monday to Friday

Weekend Frequency

Every other weekend

Corewell Health is committed to providing a safe environment for our team members, patients, visitors, and community. We require a drug-free workplace and require team members to comply with the MMR, Varicella, Tdap, and Influenza vaccine requirement if in an on-site or hybrid workplace category. We are committed to supporting prospective team members who require reasonable accommodations to participate in the job application process, to perform the essential functions of a job, or to enjoy equal benefits and privileges of employment due to a disability, pregnancy, or sincerely held religious belief.

Corewell Health grants equal employment opportunity to all qualified persons without regard to race, color, national origin, sex, disability, age, religion, genetic information, marital status, height, weight, gender, pregnancy, sexual orientation, gender identity or expression, veteran status, or any other legally protected category.

An interconnected, collaborative culture where all are encouraged to bring their whole selves to work, is vital to the health of our organization. As a health system, we advocate for equity as we care for our patients, our communities, and each other. From workshops that develop cultural intelligence, to our inclusion resource groups for people to find community and empowerment at work, we are dedicated to ongoing resources that advance our values of diversity, equity, and inclusion in all that we do. We invite those that share in our commitment to join our team.