Patient Experience Strategist & Education Coach

UC Health; Olde West Chester (OH); On-site; USD 75,000 - 110,000; Full time

Job summary

UC Health in West Chester, OH, seeks a Patient Experience Consultant to execute strategic plans for patients, families, and guest experience. You will work with leaders to develop, communicate, and implement patient experience initiatives across inpatient and outpatient settings, focusing on education, coaching, and data-driven improvements.

The role emphasizes collaboration with leaders to drive patient-centric service culture, leveraging best practices and analytics to educate staff and

Qualifications

• Bachelor's degree required; Master's preferred.
• Licensed clinician or equivalent experience not required but beneficial.
• 3–5 years of relevant experience in patient experience or service improvement.

Responsibilities

• Lead patient experience initiatives and education across designated area.
• Collaborate with leaders to drive strategy via coaching and onsite support.
• Develop and deliver education materials to improve service delivery.
• Analyze data to identify performance gaps and track improvement progress.
• Engage PFACs and gather patient feedback to inform improvements.

Skills

Data analytics

Education & training

Coaching

Stakeholder collaboration

Project management

Education

Bachelor's degree

Master's degree (preferred)

Tools

Power BI

Tableau

Excel

Job description

UC Health in West Chester, OH, seeks a Patient Experience Consultant to execute strategic plans for patients, families, and guest experience. You will work with leaders to develop, communicate, and implement patient experience initiatives across inpatient and outpatient settings, focusing on education, coaching, and data-driven improvements.

The role emphasizes collaboration with leaders to drive patient-centric service culture, leveraging best practices and analytics to educate staff and