Patient Experience Strategist

Medical Center Health System; Odessa (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Medical Center Health System seeks a Patient Experience Coordinator to oversee organization-wide programs and experience data, fostering I CARE values. The role emphasizes leadership in planning, training, directing, monitoring, and evaluating patient expectations.

The coordinator monitors satisfaction data, creates care-experience content, and coordinates patient experience labs. Responsibilities include rounding on patients, teaching skills labs, and ensuring excellence in patient/customer

Qualifications

• LVN and/or Bachelor degree required upon hire or transfer.
• Experience in patient/customer service in healthcare.
• Lean Six Sigma Green Belt within 90 days of hire.

Responsibilities

• Plan, train, direct, monitor and evaluate patient/customer expectations.
• Monitor patient satisfaction data and HCAHPS metrics.
• Create educational content around patient experience and care.
• Round on patients and coordinate patient experience skills labs.

Skills

Data analysis

Problem solving

Organizational skills

Planning skills

Data extraction

Microsoft Office

Outlook

Excel

Education

LVN or Bachelor degree

Tools

Microsoft Office

Outlook

Excel

Job description

Medical Center Health System seeks a Patient Experience Coordinator to oversee organization-wide programs and experience data, fostering I CARE values. The role emphasizes leadership in planning, training, directing, monitoring, and evaluating patient expectations.

The coordinator monitors satisfaction data, creates care-experience content, and coordinates patient experience labs. Responsibilities include rounding on patients, teaching skills labs, and ensuring excellence in patient/customer