Patient Experience Specialist - Scheduling & Support

Eyetastic Services, LLC; Fishers (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Growth opportunities

Work-life balance

Job summary

Eyetastic Services, LLC, a boutique eye care practice, seeks a Patient Communication Coordinator to join its Patient Experience team. You will be the first point of contact for patients, handling calls, scheduling appointments, and coordinating referrals with empathy and professionalism.

You will use our EHR and scheduling tools to manage daily clinic flow across multiple locations, resolve scheduling conflicts, and uphold HIPAA privacy.

Qualifications

• Strong and friendly verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to multitask in a fast-paced environment.
• Comfort with computers and learning new systems (EHR, scheduling platforms, email).
• Empathy and discretion in handling sensitive patient situations.

Responsibilities

• Answer incoming calls promptly and empathetically, using active listening to understand patient needs and route or elevate calls appropriately.
• Provide accurate information about services, appointment processes, and what patients can expect.
• Schedule patient appointments (exams, follow-ups, specialty visits, urgent cases) using electronic health records (EHR) and scheduling tools.
• Coordinate schedules across multiple providers and locations to optimize daily clinic flow.
• Manage changes, cancellations, and reschedules efficiently to maintain access and minimize downtime.
• Support referral calls by collecting and communicating key information with referring offices.
• Place reminder calls/messages and document all call outcomes accurately in practice systems.
• Identify and report recurring issues or bottlenecks to leadership.
• Resolve scheduling conflicts and patient concerns with a proactive, solutions-focused mindset.
• Uphold patient privacy and confidentiality in accordance with HIPAA and company policies.

Skills

Patient-first mindset

Clear communication

Active listening

Problem solving

Scheduling strategy

Team collaboration

Tools

EHR system

Scheduling platforms

Job description

Eyetastic Services, LLC, a boutique eye care practice, seeks a Patient Communication Coordinator to join its Patient Experience team. You will be the first point of contact for patients, handling calls, scheduling appointments, and coordinating referrals with empathy and professionalism.

You will use our EHR and scheduling tools to manage daily clinic flow across multiple locations, resolve scheduling conflicts, and uphold HIPAA privacy.