Patient Communications Coordinator — Scheduling & Care

Eyetastic Services, LLC; Greenwood (IN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Competitive pay

Training provided

Growth opportunities

Work-life balance

Job summary

Eyetastic Services, LLC, a boutique eye care practice, seeks a Patient Communication Coordinator to join its Patient Experience team. You will be the first contact for patients, providing warm, professional service and scheduling across multiple locations.

Responsibilities include handling calls, scheduling appointments, coordinating referrals, and maintaining HIPAA-compliant, accurate records. Training and growth opportunities are offered in a collaborative environment.

Qualifications

• Experience in healthcare scheduling or patient access preferred.
• Strong organizational skills and attention to detail.
• Excellent verbal communication and multitasking.
• Ability to use EHR and scheduling platforms.

Responsibilities

• Answer incoming calls promptly and empathetically; route or elevate as needed.
• Schedule patient appointments using EHR and scheduling tools.
• Coordinate provider schedules across multiple locations to optimize flow.
• Manage changes, cancellations, and reschedules efficiently.
• Document call outcomes accurately in practice systems.
• Support referrals by collecting and relaying key information.
• Uphold patient privacy in accordance with HIPAA and policies.

Skills

Patient-first mindset

Clear communication

Active listening

Problem-solving

Scheduling

Team collaboration

Tools

EHR systems

Scheduling platforms

Job description

Eyetastic Services, LLC, a boutique eye care practice, seeks a Patient Communication Coordinator to join its Patient Experience team. You will be the first contact for patients, providing warm, professional service and scheduling across multiple locations.

Responsibilities include handling calls, scheduling appointments, coordinating referrals, and maintaining HIPAA-compliant, accurate records. Training and growth opportunities are offered in a collaborative environment.