Patient Experience Specialist — Pharmacy Support

Belmar Pharma Solutions; Madison (WI); On-site; USD 28,571 - 37,195; Full time

Benefits offered by this job

Health coverage

401k with 5% match

Paid time off

Holidays

Referral bonus $500

Prescription benefits

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service and support for patients while handling high-volume calls and data entry. This role emphasizes adherence to pharmacy rules and a strong customer-first approach.

The position requires Pharmacy Technician certification/registration, a high school diploma, and demonstrated communication, empathy, and teamwork. Retail pharmacy experience is a plus, with competitive pay and benefits offered.

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Skills

Customer service

Empathy

Communication

Attention to detail

Teamwork

Problem solving

Math skills

Listening skills

Education

Pharmacy Technician certification/registration

High School Diploma

Tools

Microsoft Office

Data entry

Job description

Belmar Pharma Solutions is seeking a Customer Experience Technician to deliver superior service and support for patients while handling high-volume calls and data entry. This role emphasizes adherence to pharmacy rules and a strong customer-first approach.

The position requires Pharmacy Technician certification/registration, a high school diploma, and demonstrated communication, empathy, and teamwork. Retail pharmacy experience is a plus, with competitive pay and benefits offered.