Customer Experience Technician

Belmar Pharma Solutions; Madison (WI); On-site; USD 28,571 - 37,195; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Holidays

Referral bonus

Free/reduced-cost prescriptions

Job summary

Belmar Pharma Solutions is seeking a Customer Experience Technician in Wisconsin to provide superior customer care and support patient services. The role handles high-volume calls, data entry, and ensures compliance with pharmacy rules while assisting providers and patients.

Exceptionally strong communication and empathy are required. The position is full-time, with day shifts and a competitive pay range reflecting the Wisconsin market.

Qualifications

• Must have excellent customer service skills and empathy.
• Experience with Microsoft Office products, data entry, email, and internet.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescriptions.
• Input information into dispensing software.
• Charge credit cards for orders.
• Answer patient/customer phone calls and provide excellent service.
• Process refill requests from patients and providers.
• Call patients about new prescriptions and refill requests.
• Maintain confidentiality as required by law and company policies.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Microsoft Office

Attention to detail

Teamwork

Problem solving

Education

High School Diploma or equivalent

Pharmacy Technician certification

Tools

Dispensing software

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women's Health since our inception and continue to offer unsurpassed educational resources for women's and men's hormones, along with a dedicated Women's Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions - because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider' offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company's patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range: $20.74 - $27

Position Requirements

Full-Time/Part-Time Full-Time

Shift Days

User5

Position

Pay Range $20.74 - $27

City and State

Position Customer Experience Technician

Exempt/Non-Exempt Non-Exempt

Open Date 7/17/2026

Location Belmar Pharmacy - Wisconsin

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.