Customer Experience Technician

Witt/Kieffer; Colorado; On-site; USD 28,929 - 37,195; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with 5% match

Paid time off and holidays

$500 referral bonuses

Access to free or reduced-cost prescriptions

Job summary

Witt/Kieffer is seeking a Customer Experience Technician in Colorado, responsible for providing exceptional customer service and supporting best patient care practices. The role involves handling high volume phone calls, order entry, and ensuring compliance with pharmacy regulations.

The ideal candidate has a high school diploma, current tech certification, and strong communication skills. This full-time position offers a pay range of $21–27 per hour and comprehensive benefits.

Qualifications

• High School Diploma or equivalent required.
• Current tech certification or registration as required by the state.
• Must exhibit excellent customer service skills and empathy.
• Experience in retail pharmacy preferred.

Responsibilities

• Provide excellent customer service to patients and customers.
• Handle high volume phone calls and data order entry.
• Maintain compliance with pharmacy rules and confidentiality.

Skills

Excellent customer service skills

Communication skills

Attention to detail

Problem-solving abilities

Teamwork

Microsoft Office experience

Education

High School Diploma or equivalent

Current tech certification or registration

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range: $21-27 per hour.

Position: Customer Experience Technician – Full Time. Shift: Days. Location: Belmar Pharmacy – Colorado.

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.