Customer Experience Technician

Witt/Kieffer; Town of Florida (NY); On-site; USD 25,485 - 34,440; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with 5% match

Paid time off and holidays

$500 referral bonuses

Job summary

Witt/Kieffer is seeking a Customer Experience Technician at Belmar Pharmacy in Florida. This full-time position involves providing top-notch customer service and handling phone calls efficiently. The ideal candidate will have a High School Diploma, current tech certification, and excellent communication skills.

The role includes responsibilities like processing refill requests, maintaining patient confidentiality, and supporting a collaborative work environment. Enjoy excellent benefits including health coverage and a supportive team approach.

Qualifications

• High School Diploma or equivalent required.
• Current tech certification or registration required by the state.
• Excellent customer service and communication skills necessary.

Responsibilities

• Provide superior customer experience and support.
• Handle high volume of phone calls and data order entry.
• Maintain confidentiality and compliance with policies.

Skills

Excellent customer service skills

Communication skills

Attention to detail

Problem-solving

Retail pharmacy experience

Education

High School Diploma or equivalent

Current tech certification

Tools

Microsoft Office

Job description

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced‑cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. The CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the company's patient confidentiality requirements
• Follow all policies and procedures set forth by the company
• Perform other duties as assigned

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Position Details

• Job Title: Customer Experience Technician
• Pay Range: $18.50 - $25
• Location: Belmar Pharmacy - Florida
• Employment Type: Full‑Time
• Shift: Days
• Open Date: 6/23/2026
• Exempt/Non‑Exempt: Non‑Exempt

Equal Opportunity

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Application

This position is currently accepting applications.