Pharmacy Experience Specialist

Belmar Pharma Solutions; North Salt Lake (UT); On-site; USD 29,618 - 35,817; Full time

Benefits offered by this job

Comprehensive health coverage

401(k) with 5% match

Paid time off and holidays

$500 referral bonuses

Job summary

Belmar Pharma Solutions in North Salt Lake is seeking a dedicated pharmacy technician to provide excellent customer service and support pharmacy operations. You will interpret prescriptions, maintain compliance with regulations, and process orders and refill requests.

The ideal candidate has a high school diploma, current state certification, and demonstrates strong communication and teamwork skills. The role offers competitive pay and benefits, including health coverage and a 401(k) plan.

Qualifications

• High School Diploma or equivalent required.
• Must have current tech certification or registration.
• Excellent customer service and communication skills are essential.

Responsibilities

• Demonstrate knowledge of pharmacy rules and regulations.
• Interpret prescription orders and input into software.
• Provide excellent customer service and process refill requests.

Skills

Excellent customer service skills

Communication skills

Attention to detail

Problem identification and solution recommendation

Teamwork

Education

High School Diploma or equivalent

Current tech certification or registration

Tools

Microsoft Office

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned
  
  

Qualifications

• High School Diploma or equivalent
• Current tech certification or registration as required by the state of employment
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred
  
  

Pay Range: $21.50 - $26