Customer Experience Technician

Witt/Kieffer; Wisconsin; On-site; USD 27,552 - 37,195; Full time

Benefits offered by this job

Health coverage

401(k) with match

Paid time off

Holiday pay

Referral bonus

Prescription discounts

Job summary

Belmar Pharma Solutions in Wisconsin is seeking a Customer Experience Technician to deliver outstanding service and support for patients and providers.

You will handle high-volume calls, enter orders, and assist with prescribing processes while upholding privacy and compliance. The role emphasizes teamwork and meticulous data entry within a collaborative pharmacy environment.

Join a team committed to quality care, competitive benefits, and ongoing education in women's health and patient support.

Qualifications

• Certification or registration as a Pharmacy Technician per state requirements.
• High School Diploma or equivalent.
• Excellent customer service, empathy, and communication.
• Strong attention to detail and problem-solving abilities.
• Proficient with data entry and Microsoft Office tools.
• Experience in retail pharmacy preferred.
• Good math skills and ability to work in a team.
• Ability to handle high volume calls and multi-task.

Responsibilities

• Demonstrate working knowledge of pharmacy rules and regulations.
• Interpret faxes, escripts, verbal and written prescriptions.
• Input information into dispensing software.
• Charge credit cards for orders.
• Answer patient calls and provide excellent customer service.
• Process refill requests from patients and provider offices.
• Call patients about new prescriptions.
• Call providers for refill requests.
• Maintain patient confidentiality compliance.
• Follow company policies and perform other duties as assigned.

Skills

Customer service

Empathy

Communication skills

Listening skills

Attention to detail

Math skills

Teamwork

Strong work ethic

Retail pharmacy experience

Education

High School Diploma or equivalent

Pharmacy Technician certification or registration

Tools

Microsoft Office

Data entry

Email

Internet

Job description

Since 1985, Belmar Pharma Solutions has been the compounding pharmacy of choice for healthcare providers who refuse to compromise on quality, consistency, and clinical support. We have been leaders in Women’s Health since our inception and continue to offer unsurpassed educational resources for women’s and men’s hormones, along with a dedicated Women’s Health team.

At Belmar, our benefits reflect our commitment to wellness, respect, and accountability. We offer comprehensive health coverage, a 401(k) with 5% match with no vesting period, paid time off and holidays, $500 referral bonuses, and access to free or reduced-cost prescriptions—because supporting our team enables us to deliver unmatched care.

The Customer Experience Technician is responsible for providing superior customer experience to customers and a supportive environment for the best patient care. In addition, the CX Technician will be responsible for handling high volume phone calls and data order entry. Your dedication to understanding and meeting customer needs will be essential in upholding our company's commitment to excellence.

Responsibilities

• Demonstrate a working knowledge of all pharmacy rules and regulations
• Interpret faxes, escripts, verbal, and written prescription orders
• Input all information into the company's dispensing software
• Charge credit cards for orders
• Answer patient/customer phone calls and provide excellent customer service
• Process refill requests from patients and provider’ offices
• Call patients about new prescriptions
• Call providers for refill requests
• Maintain compliance with the Company’s patient confidentiality requirements
• Follow all policies and procedures set forth by Company
• Perform other duties as assigned

Qualifications

• Current Pharmacy Technician certification or registration as required by the state of employment
• High School Diploma or equivalent
• Must exhibit excellent customer service skills and empathy
• Excellent communication skills, listening skills and attention to detail
• Ability to identify problems and recommend solutions
• Experience with Microsoft Office products, data entry, email, internet
• Good math skills are essential
• Enjoy working in a team environment
• Possess a strong work ethic
• Prior experience working in a retail pharmacy preferred

Pay Range: $20.74 - $27

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.