Medical Receptionist - 6N Cardiology Stepdown FT 2nd Shift

Vanderbilt University Medical Center; Nashville (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Vanderbilt Health in Nashville seeks a friendly Medical Receptionist to provide clerical and receptionist support for patient care units. You will be the first point of contact, delivering exceptional service and accurate information in a fast-paced environment.

Join a team focused on compassionate care, professional growth, and collaborative, patient-centered service. The role offers regular shifts and opportunities to contribute to a positive patient experience daily.

Qualifications

• 1+ year of administrative experience.
• Excellent communication and teamwork skills.
• Professional, customer-service oriented.
• Flexible availability to cover shifts.
• Ability to work independently and collaboratively.

Responsibilities

• Processes orders according to guidelines and follows procedures.
• Enters and updates information in computer systems to ensure accuracy.
• Maintains unit logs, schedules follow-up appointments, and discharge tasks.
• Responds to patient call system and requests with clear information.
• Uses telephone, paging system, fax, copier, scanning and related devices.
• Orders and maintains supplies in a cost-effective manner.
• Performs additional duties as assigned.

Skills

Administrative experience

Communication skills

Customer service

Teamwork

Flexible availability

Independent work

Positive attitude

Education

High School Diploma or GED

Job description

Discover Vanderbilt Health :With eight hospitals and over 180 clinics, we are the region’s largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you’ll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniquenesscelebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization

6N Cohort 10

Job Summary

Supports delivery of patient care by providing clerical and receptionist services to patients, families, visitors, staff, physicians, departments that support patient care, and all other customers of a Patient Care Unit with regular guidance. Facilitates efficient workflow, supports appropriate use of technology, and fosters effective communication.

Join Vanderbilt Health and be the welcoming face of our team.

We’re seeking a friendly, professional, and customer-focused Medical Receptionist who enjoys helping others and thrives in a fast-paced environment. As the first point of contact for patients and visitors, you’ll play an important role in creating an exceptional patient experience through outstanding service, compassion, and professionalism.

Why Vanderbilt Health

At Vanderbilt University Medical Center, you’ll be part of a nationally recognized healthcare organization dedicated to patient care, education, and research. We offer:

• Meaningful work that makes a difference
• Opportunities for professional growth and development
• An inclusive, supportive team environment
• The chance to positively impact patients every day

Schedule

• Four 9-hour shifts per week with a current rotation as follows (subject to change)
• Week 1: Mon, Tues, Thurs, Fri 1:30 pm - 11:00 pm
• Week 2: Mon, Tues, Wed 2:30 pm - 11:00 pm and Sat 6:30 am - 7:00 pm
• Week 3: Sun 6:30 am - 7:00 pm, Wed, Thurs, Fri 2:30 pm - 11:00 pm

Preferred Qualifications

• 1+ year of administrative experience
• Flexible availability
• Excellent communication and teamwork skills
• Professional, dependable, and customer-service oriented
• Ability to work independently and collaboratively
• Positive attitude and strong interpersonal skills

If you’re a self-starter who enjoys helping others and creating positive experiences, we’d love to hear from you. Join Vanderbilt Health and make an impact from the moment patients walk through our doors.

KEY RESPONSIBILITIES

• Processes orders according to guidelines, follows computer downtime procedures.
• Enters and updates information in computer system to assure current information and retrieves data accurately.
• Maintains unit log according to guidelines, makes follow up appointments, and performs discharge related clerical tasks.
• Responds to patient call system and patient requests providing clear, current information to families, visitors and staff.
• Uses telephone, patient call system, beeper/paging system, fax/copy machine, scanning, unit specific monitoring devices, pneumatic tube system and to facilitate flow of communication, equipment and supplies.
• Orders, maintains and uses supplies in a cost effective manner.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

TECHNICAL CAPABILITIES

• Customer Service (Novice): A continuing focus on the needs and requirements of customers, anticipating their needs, remaining sensitive to customers while performing services for them, responsive to customer needs.
• Patient Documentation (Fundamental Awareness): The ability to receive and record patient information.
• Telephone Skills (Fundamental Awareness): Knowledge of the skills, procedures, attitudes, etiquette and competencies necessary for successful telephone communication with customers.

Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

Core Accountabilities

* Organizational Impact: Performs tasks that are typically routine that may impact team’s performance with occasional guidance. * Problem Solving/ Complexity of work: Utilizes some discretion and research to solve routine problems. * Breadth of Knowledge: Applies knowledge of standards, established processes and procedure that apply to your own job. * Team Interaction: Provides guidance to entry level co-workers.

Core Capabilities

Supporting Colleagues : Develops Self and Others: Continuously improves own skills by identifying development opportunities.- Builds and Maintains Relationships: Seeks to understand colleagues’ priorities, working styles and develops relationships across areas.- Communicates Effectively: Openly shares information and communicates in a clear and courteous manner. Delivering Excellent Services: - Serves Others with Compassion: Invests time to understand the problems, needs of others and how to provide excellent service.- Solves Complex Problems: Seeks to understand issues, solves routine problems, and raises proper concerns in a timely manner. - Offers Meaningful Advice and Support: Listens carefully to understand the issues and provides accurate information and support. Ensuring High Quality: - Performs Excellent Work: Checks work quality before delivery and asks relevant questions to meet quality standards. - Fulfills Safety and Regulatory Requirements: Demonstrates basic knowledge of conditions that affect safety and reports unsafe conditions to the appropriate person or department. Managing Resources Effectively : - Demonstrates Accountability: Takes responsibility for completing assigned activities and thinks beyond standard approaches to provide high-quality work/service. - Stewards Organizational Resources: Displays understanding of how personal actions will impact departmental resources. - Makes Data Driven Decisions: Uses accurate information and good decision making to consistently achieve results on time and without error. Fostering Innovation : - Generates New Ideas: Willingly proposes/accepts ideas or initiatives that will impact day-to-day operations by offering suggestions to enhance them. - Applies Technology: Absorbs new technology quickly; understands when to utilize the appropriate tools and procedures to ensure proper course of action. - Adapts to Change: Embraces changes by keeping an open mind to changing plans and incorporates change instructions into own area of work.

Work Experience

Relevant Work Experience

Experience Level

Less than 1 year

Education

High School Diploma or GED

This role offers the opportunity to make a meaningful impact within Vanderbilt Health, supported by a comprehensive benefits package which may include health, disability, retirement and/or wellness offerings to enhance your well-being and professional growth.

Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled.