Front Desk Receptionist

Lawall Prosthetic and Orthotic Services; Wilmington (DE); On-site; USD 33,000 - 46,000; Full time

Job summary

Lawall Prosthetic and Orthotic Services in Wilmington, DE, seeks a friendly Front Desk Receptionist to join our busy medical office. You will manage a high volume of calls, patient check-ins, scheduling, and administrative tasks with a professional, welcoming demeanor.

The ideal candidate brings medical office experience, strong phone skills, and accuracy in handling demographics, insurance data, and payments.

Qualifications

• Previous medical office or healthcare front desk experience preferred.
• Excellent telephone and customer service skills.
• Ability to handle a high volume of calls while remaining calm, professional, and organized.
• Strong attention to detail and ability to multitask.
• Excellent verbal and written communication skills.
• Dependable, punctual, and professional.
• Comfortable learning and using EMR and scheduling systems.
• Ability to work effectively as part of a team.
• Bilingual skills are a plus.

Responsibilities

• Answer and manage a high volume of incoming calls.
• Schedule, reschedule, and confirm patient appointments.
• Greet and check in patients professionally.
• Verify patient demographic and insurance information.
• Collect copayments and other payments when applicable.
• Check out patients and schedule follow-ups.
• Maintain accurate patient records and confidentiality.
• Communicate with clinical staff and other office personnel.
• Respond to patient questions and direct calls as needed.
• Manage messages and follow up on requests.
• Maintain an organized front desk and waiting area.
• Assist with general administrative duties.
• Follow office policies and privacy requirements.

Skills

Customer service

Telephone skills

Multitasking

Attention to detail

Communication

Punctuality

Team player

Bilingual

Tools

EMR software

Scheduling systems

Job description

Front Desk Receptionist – Medical Office

We are seeking a friendly, reliable, and highly organized Front Desk Receptionist to join our busy medical office. The ideal candidate is comfortable working in a fast-paced environment with a high volume of incoming calls, patient check-ins, scheduling, and administrative responsibilities.

Responsibilities

• Answer and manage a high volume of incoming telephone calls in a professional and courteous manner
• Schedule, reschedule, and confirm patient appointments
• Greet and check in patients with a warm, professional attitude
• Verify patient demographic and insurance information
• Collect copayments and other patient payments when applicable
• Check patients out and schedule follow-up appointments
• Maintain accurate patient records and protect patient confidentiality
• Communicate effectively with clinical staff, and other office personnel
• Respond to patient questions and direct calls to the appropriate department or staff member
• Manage messages and follow up on patient requests as needed
• Maintain an organized and welcoming front desk and waiting area
• Assist with general administrative and clerical duties
• Follow all office policies and applicable patient privacy requirements

Qualifications

• Previous medical office or healthcare front desk experience preferred
• Excellent telephone and customer service skills
• Ability to handle a high volume of calls while remaining calm, professional, and organized
• Strong attention to detail and ability to multitask
• Excellent verbal and written communication skills
• Dependable, punctual, and professional
• Comfortable learning and using electronic medical records (EMR) and scheduling systems
• Ability to work effectively as part of a team
• Bilingual skills are a plus

What We’re Looking For

The right candidate is someone who enjoys helping people, can prioritize competing demands, and understands that the front desk is the first point of contact for our patients. If you are organized, patient, dependable, and thrive in a fast-paced medical environment, we would love to hear from you.