Patient Experience Specialist - Medical Office

Nuvance Health Med Practice CT; Danbury (CT); On-site; USD 25,000 - 47,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental and Vision Coverage

Health Savings Account

401(k) Retirement Plan

Life and AD&D insurance

Wellness Programs

Employee Assistance Program

Team Member Discounts

Job summary

Northwell Health seeks a Medical Practice Patient Representative for the Float Team in Danbury, CT, Monday–Friday, 8:00am–5:00pm. The role provides clerical and administrative support for patient care in a medical practice.

Responsibilities include greeting patients, verifying demographics and insurance, handling calls and messages, registering and scheduling appointments, and maintaining accurate EMR records with strict compliance and dependable attendance.

Qualifications

• High School graduate or equivalent.
• Microsoft Office Suite experience preferred; data entry.
• Excellent written and verbal communication skills.

Responsibilities

• Greets patients upon arrival and communicates pleasantly.
• Verifies patient demographics and insurance information.
• Answers phones, routes calls, takes messages, and updates EMR.
• Registers and schedules appointments, tests, and referrals.
• Schedules and reschedules appointments per office protocols.
• Monitors applications and manages worklists as applicable.
• Collects co-pays and reconciles deposits.
• Obtains and coordinates record retrieval for new and established patients.
• Performs intake and processing of medical records and other documentation.
• Maintains compliance with position requirements and values.
• Demonstrates dependable attendance.

Skills

Communication skills

Data Entry

Microsoft Office

EMR system

Education

High School Diploma

Tools

EMR System

Job description

Northwell Health seeks a Medical Practice Patient Representative for the Float Team in Danbury, CT, Monday–Friday, 8:00am–5:00pm. The role provides clerical and administrative support for patient care in a medical practice.

Responsibilities include greeting patients, verifying demographics and insurance, handling calls and messages, registering and scheduling appointments, and maintaining accurate EMR records with strict compliance and dependable attendance.