Patient Experience Specialist - Medical Front Desk

Select Medical; Upland (CA); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Medical, Rx, Vision, & Dental

401(k) with company match

Competitive PTO

Life & disability insurance

Job summary

Select Medical is seeking a Patient Service Specialist at our outpatient physical therapy center in Upland, CA. This full-time role handles front-desk operations, patient check-in/out, scheduling, and payer communications, contributing to a smooth patient experience.

The position requires strong customer service, scheduling skills, and insurance verification experience, with bilingual English/Spanish being a plus. Competitive hourly pay and comprehensive benefits are offered.

Qualifications

• High School Diploma or GED is required.
• 1 year of medical office experience.
• Insurance verification experience required.

Responsibilities

• Greet and register patients and inform them about visit expectations and next appointment.
• Schedule patient appointments in person and via phone.
• Regular communication with attorneys, insurance companies, translation services, market leaders, and business development teams.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Customer service

Scheduling

Phone etiquette

Bilingual English/Spanish

Education

High School Diploma or GED

Job description

Select Medical is seeking a Patient Service Specialist at our outpatient physical therapy center in Upland, CA. This full-time role handles front-desk operations, patient check-in/out, scheduling, and payer communications, contributing to a smooth patient experience.

The position requires strong customer service, scheduling skills, and insurance verification experience, with bilingual English/Spanish being a plus. Competitive hourly pay and comprehensive benefits are offered.