Patient Experience Specialist - Medical Front Desk

Massillon Family Practice; Barberton (OH); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

401(k) and Roth 401(k)

401(k) employer match

Dental insurance

Term Life Insurance

Vision insurance

Wellness benefits

Paid time off

Personal days

Short term disability

Long Term disability

Paid holidays

Employee assistance program

Travel assistance program

Job summary

Community Health Care Barberton is seeking a friendly Medical Receptionist to be the welcoming first contact for patients. You will check in/out patients, verify contact info, confirm insurance and collect co-pays, and route calls in a fast-paced office.

We value teamwork, excellent communication, and HIPAA compliance to protect patient privacy while delivering compassionate, patient-centered care in a community-focused practice.

Qualifications

• Excellent customer service skills.
• Strong knowledge of medical office procedures.
• Demonstrate excellent time management and ability to prioritize tasks.
• Outstanding written and verbal communication skills.
• Energetic with a positive teamwork approach.

Responsibilities

• Greeting all patients and visitors.
• Perform patient check in and check out.
• Verify patient’s contact and personal information at all visits.
• Verify the patient’s insurance and collect co-pays at the time of service.
• Answer incoming calls and direct the caller accordingly.
• Maintain patient privacy by following HIPAA guidelines and safety rules.
• Conduct patient appointment reminders.

Skills

Customer service

Medical office procedures

Time management

Written and verbal communication

Teamwork

Job description

Community Health Care Barberton is seeking a friendly Medical Receptionist to be the welcoming first contact for patients. You will check in/out patients, verify contact info, confirm insurance and collect co-pays, and route calls in a fast-paced office.

We value teamwork, excellent communication, and HIPAA compliance to protect patient privacy while delivering compassionate, patient-centered care in a community-focused practice.