Patient Experience Specialist — Medical Aesthetics Front Desk

Cosmeticphysicianpartners; Lambertville (MI); On-site; USD 21,000 - 26,000; Full time

Job summary

Angie Scott Skin Health in Lambertville, MI is seeking a friendly Front Desk Receptionist who will be the first point of contact for patients, ensuring a warm, professional experience from check-in to check-out. You will manage registration, scheduling, and basic payments, setting the tone for a welcoming patient journey.

This is a full-time, on-site position requiring excellent communication, organizational, and multitasking skills.

Qualifications

• Minimum of 2 years of customer-facing experience in medical, aesthetic, or hospitality settings.
• Excellent communication, organizational, and multitasking abilities.
• Comfortable managing multiple phone lines and scheduling appointments.
• Strong computer proficiency and attention to detail.
• Friendly, professional, and passionate about patient experiences.
• Ability to thrive in a fast-paced, team-oriented environment.
• Knowledge of medical terminology or skincare is an asset.

Responsibilities

• Deliver a warm, welcoming, and professional experience to every patient from check-in to check-out.
• Manage patient registration, update records, and ensure accurate information in the practice management system.
• Answer calls, respond to voicemails, schedule appointments, and direct inquiries to team members.
• Escort patients to treatment rooms and ensure their comfort.
• Maintain clean, organized reception areas.
• Process patient check-outs, collect payments, and assist with billing inquiries.
• Collaborate with providers to ensure efficient patient flow and exceptional service.

Skills

Customer service

Communication

Multitasking

Typing

Computer skills

Teamwork

Attention to detail

Job description

Angie Scott Skin Health in Lambertville, MI is seeking a friendly Front Desk Receptionist who will be the first point of contact for patients, ensuring a warm, professional experience from check-in to check-out. You will manage registration, scheduling, and basic payments, setting the tone for a welcoming patient journey.

This is a full-time, on-site position requiring excellent communication, organizational, and multitasking skills.