MedSpa Front Desk & Patient Experience Specialist

Empower Aesthetics; Wakefield (RI); Presencial; USD 40.000 - 48.000; Jornada completa

Descripción de la vacante

Empower Aesthetics in Wakefield, RI seeks a Front Desk Associate to deliver exceptional patient experiences in a medical aesthetics setting, manage check-ins, appointments, patient data in EMR, and support sales efforts.

Responsibilities include greeting patients, scheduling, processing payments, upselling services, staying HIPAA compliant, and coordinating with clinicians; strong communication and organizational skills required.

Formación

• High school diploma or equivalent required; healthcare/admin marketing background preferred.
• Prior experience in medical aesthetics or healthcare with sales is desirable.
• Strong customer service orientation with focus on retention and satisfaction.
• Proficiency in EMR, POS and MS Office preferred; excellent communication skills.

Responsabilidades

• Greet and check in patients, enter data into EMR accurately, and alert clinicians on arrival.
• Assist with patient comfort and rooming, upsell promotions and educate on treatments.
• Handle front desk admin: calls, emails, payments, deposits, invoicing and rewards points.
• Book/reschedule appointments, confirm 24-hour reminders, manage waitlist, and follow up on no-shows.
• Maintain lobby and treatment rooms, manage supplies, and ensure HIPAA compliance.
• Provide exceptional service and relay patient concerns to management; support marketing outreach.

Conocimientos

Customer service

Sales experience

Communication skills

Organization

HIPAA knowledge

Educación

High school diploma

Herramientas

EMR systems

POS systems

Microsoft Office

Descripción del empleo

Empower Aesthetics in Wakefield, RI seeks a Front Desk Associate to deliver exceptional patient experiences in a medical aesthetics setting, manage check-ins, appointments, patient data in EMR, and support sales efforts.

Responsibilities include greeting patients, scheduling, processing payments, upselling services, staying HIPAA compliant, and coordinating with clinicians; strong communication and organizational skills required.