Guest Experience Lead - Medical Aesthetics Front Desk

Cosmetic Physician Partners, LLC; Lambertville (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Cosmetic Physician Partners, LLC in Lambertville, MI is seeking a friendly Front Desk Receptionist to provide an exceptional patient experience from arrival to departure. You will manage registrations, scheduling, and payments while maintaining a welcoming, organized reception area and supporting daily operations for a premier aesthetic practice.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with on-site, full-time hours.

Qualifications

• Minimum of 2 years in a customer-facing role, preferably medical, aesthetic, or hospitality.
• Excellent communication, organizational, and multitasking skills.
• Comfortable managing multiple phone lines, scheduling appointments, and handling inquiries.
• Strong computer proficiency and attention to detail.
• Friendly, professional, and focused on creating positive patient experiences.
• Thrives in a fast-paced, team-oriented environment.

Responsibilities

• Deliver a warm, welcoming, and professional experience to every patient from check-in to check-out.
• Manage patient registration, update records, and ensure accurate information in the practice management system.
• Answer calls, respond to voicemails, schedule appointments, and direct inquiries to the team.
• Escort patients to treatment rooms and maintain comfortable reception areas.
• Process check-outs, collect payments, and assist with billing inquiries.
• Prepare patient charts and support daily administrative operations.
• Collaborate with providers to ensure efficient patient flow and exceptional service.

Skills

Customer-focused

Communication skills

Multitasking

Scheduling

Computer proficiency

Tools

Practice management software

Phone systems

Job description

Cosmetic Physician Partners, LLC in Lambertville, MI is seeking a friendly Front Desk Receptionist to provide an exceptional patient experience from arrival to departure. You will manage registrations, scheduling, and payments while maintaining a welcoming, organized reception area and supporting daily operations for a premier aesthetic practice.

The role emphasizes strong communication, multitasking, and teamwork in a fast-paced environment, with on-site, full-time hours.