Patient Concierge & Scheduling Specialist (NYC)

Actalent; New York (NY); On-site; USD 89,544,000 - 96,421,000; Full time

Benefits offered by this job

Medical benefits

401(k)

Paid time off

HSA

Job summary

Actalent is hiring a Patient Care Coordinator in New York City to serve as the welcoming first point of contact in a busy plastic surgery office. The role blends front desk administration, patient scheduling, and high-touch client service in a professional setting.

The ideal candidate has proven customer service experience in medical offices, familiarity with EMR systems, and the ability to discuss cosmetic services at a non-clinical level while supporting providers and managing schedules.

Qualifications

• Proven customer service experience in a medical office front desk or patient associate role.
• Experience in a hospitality setting with strong guest interaction.
• Excellent communication with patients and colleagues.
• Experience with patient scheduling and managing provider calendars in healthcare.
• Proficient data entry and basic administrative tasks.
• Ability to work with EMR systems.
• Comfort discussing cosmetic services at a non-clinical level.

Responsibilities

• Welcome patients and create a positive first impression for the practice.
• Check in patients, verify information, and ensure documentation is complete.
• Manage daily schedules for physicians and providers; book and adjust appointments.
• Use EMR and practice systems for patient scheduling.
• Handle data entry and keep patient records up to date.
• Communicate clearly with patients in person, by phone, and electronically.
• Discuss cosmetic services at a high level and defer clinical advice to providers.
• Support prior authorization by gathering information and coordinating with insurers.
• Contribute to a sales-oriented environment by presenting options and aiding consults.
• Collaborate with clinical and administrative teams to ensure smooth patient flow.

Skills

Customer service

Hospitality

Communication

Scheduling

EMR systems

Data entry

Sales oriented

Prior authorization

Flexibility

Team player

Tools

EMR systems

Job description

Actalent is hiring a Patient Care Coordinator in New York City to serve as the welcoming first point of contact in a busy plastic surgery office. The role blends front desk administration, patient scheduling, and high-touch client service in a professional setting.

The ideal candidate has proven customer service experience in medical offices, familiarity with EMR systems, and the ability to discuss cosmetic services at a non-clinical level while supporting providers and managing schedules.